Product Support
Il y a 5 mois
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a **Product Support and Operations Specialist,** you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology.
This position is a great starting point for anyone seeking a career in product support, operations, or business development. This customer-facing role is all about building the best possible connection between our partners and our Product & Engineering Team. We work with teams across the organization to ensure our partners can make the best use of our technology to improve their experience.
- Please note that native-level French is essential for this role._
- Jodie describes work in the department:_
**What You’ll Do**:
- Become an expert on Via - develop a nuanced understanding of our technology, use cases, and best practices
- Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
- Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
- Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
- Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives
**Who You Are**:
- Native-level of **French**, the language in which you will support our partners, and fluent in English, which you will use to communicate with our international team. (Fluency in **Dutch** would be a big plus)
- Empathy: the best way to succeed in this role is to be able to put yourself in our partners’ shoes
- Prioritization skills: you might be investigating several tickets at any point in time and need to ensure you juggle them appropriately and escalate them when necessary
- Strong communication skills: you know how to find the best tone for each situation
- Problem solving and entrepreneurship: you don’t accept the status quo and are always looking for creative solutions
- Meticulous and vigilant, with a high level of attention to detail, process-oriented and analytical
- Nice to have but not necessary: experience familiarizing yourself with software tools, teaching others about it and resolving issues for clients
**What We Offer**:
- Trust and autonomy: we know which challenges we want to tackle but we will let you decide how to approach them - and be ready to support you along the way
- Long-term career opportunities: whether you grow your expertise by tackling new issues or decide to explore a new career path, we’re in it for the long run
- Joining a global employer with over 600 mobility deployments in 35+ countries
- Becoming part of a company that was awarded for its commitment to social good
- Competitive compensation including stock options
- Health insurance, meal vouchers, and 25 days of vacation per year
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides _everyone_ with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
-
Product Support Specialist
Il y a 5 mois
Paris, France Yes We Hack Temps plein**YesWeHack** est aujourd’hui la première plateforme européenne de Bug Bounty, présente en France à Paris, Rennes et Rouen, mais également à l’international en Asie à Singapour. **Job description**: En tant que **Product Support Specialist**, vous êtes chargé de qualifier et répondre aux demandes des utilisateurs sur une grande variété de...
-
Coordinator, Product Support 1
il y a 4 semaines
Paris, France DFS Group Temps plein**Product Support W/M - CDI** **La Samaritaine - PARIS** We are looking for a team-oriented individual to join us as the Product Support Agent. You will look after our product inventory from the time of receipt to its storage in the stockroom. You will further provide timely replenishment of merchandise on our sales floor, support on Reverse Logistics and...
-
Product Support
Il y a 5 mois
Paris, France Via Temps pleinVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Unbelievable partner support is a critical part of the Via brand, and we're looking for the best in the business. As a **Product Support and Operations...
-
Vp of Product, Support Suite
il y a 4 semaines
Paris, France Gorgias Temps pleinGorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...
-
Product Owner Hotel Systems
Il y a 3 mois
Paris, France Support office Paris Temps plein**Product Owner Hotel Systems** **Location: Paris Based with occasional travel** At easyHotel we are inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel differently, by offering low-cost, low-carbon hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are...
-
Junior Product Support Specialist
Il y a 6 mois
Paris, France Launchmetrics Temps plein**ABOUT THE ROLE** As a Junior Product Support Specialist, you serve as the first point of contact with our clients. By being a technical expert on all of our products, you provide top-level "white glove" service, ensuring inquiries are handled in a timely manner. What you’ll do: - Troubleshoot issues and problem solve client questions, coming up with...
-
Product Support Engineer
Il y a 5 mois
Paris, France Tencent Temps pleinResponsibilities: About The Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services,...
-
Head of Software Development
il y a 4 semaines
Paris, Île-de-France Product & Tech Temps pleinDirector of Product and Technical Operations – Customer and Monetization We are a rapidly-growing, cutting-edge player in the music streaming market, and we're looking for a talented individual to lead our Product and Technical Operations team in customer and monetization. This team is responsible for the product and technical aspects of acquiring new...
-
Account Executive
Il y a 6 mois
Paris, France Product Live Temps plein**ENTREPRISE** - ** Description**: Product-Live transforme le référencement et l’enrichissement des informations produits entre fournisseurs et distributeurs. Fondée en juin 2014, Product-Live est la première plateforme d’échange d’informations distribuée dédiée à l’échange de données et de médias produit entre fournisseurs et...
-
Product Support Specialist
Il y a 5 mois
Paris, France Box Temps plein**WHAT IS BOX?** Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish...
-
Product Support Specialist
Il y a 5 mois
Paris, France Box Temps plein**WHAT IS BOX?** Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish...
-
Consultant Technical support
il y a 1 mois
Paris, France Murex Temps pleinMurex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex...
-
Consultant Technical support
il y a 4 semaines
Paris, France Murex Temps pleinMurex is a global fintech leader in trading, risk management and processing solutions for capital markets.Operating from our 19 offices, 3,000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.Join Murex and...
-
Product Support Specialist
il y a 3 semaines
Paris, France Drooms Temps plein**Your tasks**: - Planning and execution of confidential data room projects. Proactive check and follow-up during the project lifetime. - Onboarding & Training: Web and in-house trainings, ensuring customers have a comprehensive understanding of our products and services. - Document Management: Prepare and upload confidential documents, index and/or users....
-
Product Manager
il y a 1 mois
Paris, Île-de-France Panasonic Automotive Systems Europe Temps pleinJob SummaryWe are seeking a highly skilled Product Manager to join our team at Panasonic Automotive Systems Europe. As a Product Manager, you will be responsible for analyzing and summarizing sales status to support the creation of the BP sales plan in coordination with the Demand Planner.Key ResponsibilitiesAnalyze and summarize sales status to support the...
-
Light & Vision Scientific Product Support Manager
Il y a 6 mois
Paris, France EssilorLuxottica Temps plein**WHO WE ARE** - We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...
-
Product Quantitative Analyst
Il y a 3 mois
Paris, France PUR Temps plein**Product Quantitative Analyst** **Based in Toronto (Canada)** **Full-time position, Permanent contract** **Beginning: ASAP** **_ PUR Description _** PUR is a global, impact-focused B-Corp specializing in supply chain sustainability. We design, develop, and implement nature-based solutions projects to help our corporate partners reduce their...
-
Product Manager
Il y a 6 mois
Paris, France Don Nelson Temps plein**Product Manager - France** **(PV Mounting Products)** Report to: Sales Director of International Sales Department Location: France (Home office based, Business travel required) **General Description** - Take the leading technical support for European markets operation (mainly Germany, Austria, UK, France and Poland); - Responsible for promoting PV...
-
Senior Lead Product Manager
il y a 1 mois
Paris, Île-de-France Qonto Temps pleinOur MissionAt Qonto, we're committed to making day-to-day banking easier for SMEs and freelancers. Our innovative product, combined with 24/7 customer support and clear pricing, has made us the leader in our market.Our JourneyWe were founded in July 2017 and have since gained the trust of over 500,000 customers. Our team of 1,600 Qontoers has enabled us to...
-
Product Development Specialist
il y a 3 semaines
Paris, Île-de-France Panasonic Automotive Systems Europe Temps pleinJob Title: Product Development SpecialistJob Summary: We are seeking a Product Development Specialist to join our team at Panasonic Automotive Systems Europe. The ideal candidate will have a strong background in product development and a passion for creating innovative solutions.Analyse and summarise sales status to support BP sales plan creation in...