Customer Success Manager Junior

Il y a 5 mois

Paris, France TechByTech Temps plein

**Notre client est une société technologique française fondée en 2019 à Paris et incubée à la Cyber Defense Factory **(Commandement de Cyberdéfense). En quelques mots:

- Une équipe jeune, mixte et en croissance
- Une implantation dans le secteur public auprès des ministères régaliens
- Une entreprise engagée pour l’innovation duale et la défense de la souveraineté technologique française.
- Et surtout, une société qui a à coeur de mener des projets stimulants et innovants dans le domaine de la défense

L’entreprise a été créée en 2019 par deux ingénieurs français passionnés par l’intelligence artificielle et l’intérêt commun, elle grandit sur fonds propres. Sa mission ? Être un partenaire de confiance pour les métiers dans les domaines du Big Data, du Deep Learning et de l’IA.

**Votre quotidien en tant que Customer Success Manager**:
En tant que “Customer Success Manager” au sein du “Pôle CSM”, de la Division OPS, vous intégrez une équipe pluridisciplinaire composée de Customer Success Manager, Analystes, Chefs de projets et Formateurs.

La mission principale du Pôle CSM est d’assurer l’accompagnement de leurs clients. Point de contact privilégié, vous êtes garant du succès de la relation client et d’une expérience utilisateur optimale.

Vos principales missions sont:

- Assurer un contact quotidien avec les utilisateurs de la plateforme
- Comprendre les besoins de nos clients, les structurer dans un cahier des charges, en assurer le suivi et soutenir des rapports d’avancement pour la Direction
- Garantir la bonne intégration de nos solutions chez les clients
- Organiser et animer des formations à l’utilisation de la plateforme
- Explorer des cas d’usages sur des thématiques d’intérêt pour les clients
- Être la voix du client lors de réflexions d’amélioration de la plateforme

**Profil souhaité**:
Diplômé(e) d’une formation supérieure de type école de commerce, école d’ingénieurs, master universitaire, IEP avec une spécialisation en intelligence économique, sécurité et défense, intéressé(e) par les enjeux cyber, vous recherchez un challenge au sein d’une jeune entreprise à forte croissance, engagée pour la souveraineté technologique française.
- Vous êtes doté(e) d’une très bonne capacité d’analyse, vous êtes curieux(se) et capable de monter rapidement en compétence sur des thématiques diverses
- Vous faites preuve d’empathie et de bienveillance pour accompagner les utilisateurs au quotidien et dans leur parcours d’intégration de la plateforme
- Vous faites preuve de discrétion et de rigueur dans votre travail
- Vous avez un intérêt pour la cyber/data/tech, ainsi qu’une maîtrise des outils bureautiques Office (Word, Excel et PowerPoint)
- Vous maîtrisez les techniques élémentaires de recherche en sources ouvertes (OSINT/ROSO/SOCMINT/WEBINT/Dorks, etc.)

***Vous êtes intéressé.e? N'hésitez pas à postuler en ayant pris soin de mettre à jour votre profil, vos disponibilités pour entretien et démarrage, ainsi que vos prétentions salariales.

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