Head of Mycrm Competency Center
il y a 1 mois
Missions
- Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO
- Promote MYCRM within Countries and associated Change Management
- Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing to
- Run and support solutions for the already deployed countries,
- Manage solutions lifecycle as part of the continuous improvement process provided by vendors,
- Assist solutions roll out within countries
- Make sure that process of arbitration of proposed solutions is organised on certain frequency with the right accountable managers and CFOs
- Propose the 3 years MYCRM strategic roadmap, according to the guidelines provided by the Group CTO with the Country business representatives and the Business Process Managers (BPMs) / Solution Architects of the MYCRM Competency Center
Contributions
- Define and monitor SLA and TCO of MYCRM CC
- Propose MYCRM CC governance enhancements through continuous exchanges with all involved stakeholders (CFOs, CIOs, )
- Contribute with his/her functional expertise to the enhancements of the MYCRM processes Customer care & Marketing, while proposing scenarios for processes / solutions improvements
- Provide his/her experience and expertise on deployment projects to subsidiaries’ stakeholders
- Organise empowerment of newly rolled out subsidiaries into the MYCRM CC’s governance processes
- Manage the human and budgetary resources allocated as well as the outsourced services while ensuring the optimal balance of resources
- Ensure that MYCRM team members are working in team spirit, with a service approach to the countries while guaranteeing MYCRM Core Solution on long term
- Build continuous relation with the business users to ensure a cooperative relationship allowing to anticipate business expectations
- Guarantee continuity of the MYCRM solution deployed in countries (Run mode)
- Work in a planning and delivery approach
- Optimise the resources capacity due to involvement in run mode and multiple projects (including roll-out)
- Communicate proactively with users’ representatives on the roadmap and their feedbacks
- Ensure compliance with legal requirements and safety rules
**Compétences requises**:
Skills and know-hows
- Expertise in Customer care & Marketing processes within a Group
- Experience in managing matrix organisations
- Knowledge of project management methods
- Knowledge of lean and continuous improvement methods
- Fluent in English ((French and German as a plus)
- Good understanding of Transportation business, its strategic drivers and challenges
Behavioural skills
- Performance orientation
- Openness and adaptability
- Strategy and efficiency orientation
- Communication and cooperation skills (w/ IT peers and business stakeholders)
- Customer service oriented and Delivery approach
- Synthetic and analytic mindset
- Negotiation skills
- 10 years minimum as an CRM Project Manager experience within Finance / purchasing and procurement domains
Knowledge of Microsoft Dynamics CRM
Type d'emploi : CDI, Temps plein
Statut : Cadre
Salaire : 50 000,00€ à 65 000,00€ par an
Programmation:
- Travail en journée
Lieu du poste : En présentiel
-
Business Process Manager W/m
il y a 1 mois
Issy-les-Moulineaux, France Transdev Temps plein**Transdev is hiring Business Process Manager (W/M)** **Rejoignez un Groupe international fortement ancré dans les territoires** **Destination** As part of the Finance Transformation Department and his GFCS Competency Center, The Business Process Manager will: - Assume the authority over the Financial Business Processes implemented in GFCS and drive its...
-
Head of Banking
il y a 2 semaines
Issy-les-Moulineaux, Boulogne-Billancourt, France Pluxee Temps pleinPluxee (Ex Sodexo Benefits & Rewards) is the global leading employee benefits and engagement partner that opens up a world of opportunities to help everyone enjoy more of what really matters to them. Through a full range of innovative and digital solutions deployed in 31 countries, Pluxee creates meaningful, engaging, and personalized experiences to...
-
Head of Banking
il y a 2 semaines
Issy-les-Moulineaux, France Pluxee Temps pleinPluxee (Ex Sodexo Benefits & Rewards) is the global leading employee benefits and engagement partner that opens up a world of opportunities to help everyone enjoy more of what really matters to them. Through a full range of innovative and digital solutions deployed in 31 countries, Pluxee creates meaningful, engaging, and personalized experiences to...
-
Head Chef
il y a 2 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Are you ready to step into a leadership role in the kitchen? The Mercure Nottingham Sherwood Hotel is seeking a talented individual to become our next Head Chef! As the Head Chef, you will be responsible for overseeing all aspects of kitchen operations, including menu development, food preparation, team...
-
Hotel Account Manager
il y a 4 semaines
Issy-les-Moulineaux, France AccorCorpo Temps pleinCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Director of Revenue
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...
-
Consultant Dynamics 365 F&O
il y a 1 mois
Issy-les-Moulineaux, France Transdev Temps pleinTransdev is hiring a Consultant Dynamics 365 F&O (M/F) Join an international Groupwith strong local roots We are currently seeking a Consultant Dynamics 365 F&O (M/F) for our Headquarters in Issy-Les-Moulineaux! As a Consultant Dynamics 365 F&O (M/F), you will report to the Group Finance Transformation Director. As part of the Finance...
-
Head Butcher
il y a 1 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments. MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining...
-
Group Head of Business Strategy Middle Market
il y a 4 jours
Issy-les-Moulineaux, France Edenred Temps pleinTake a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. ...
-
Income Controller
il y a 1 mois
Issy-les-Moulineaux, France Accor Temps pleinJob Description To understand thoroughly ACCOR objectives in Income Audit. Provide an effective auditing system for all hotel revenues and receipts Provide detail analysis for as and when required for various people in the Accounting and Cost Control. Produce Daily Revenue Flash for the use of Department Heads with all necessary revenue and statistical...
-
Cluster Director of Marketing Communication
il y a 2 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Pullman Maldives Maamutaa Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game. Nestled in the...
-
Guest Service Center
il y a 2 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able...
-
Responsable Applicatifs IT équipe CRM Et Marketing
il y a 1 mois
Issy-les-Moulineaux, France INFORMATIS Temps pleinDans le cadre d’un important projet avec un groupe international, INFORMATIS-TS recrute un Responsable d'Equipe CRM et Marketing (H/F). Rejoignez un Groupe international fortement ancré dans les territoires Votre feuille de route Vos missions sont les suivantes: Piloter la mise en place du nouveau Compétence Center, dans un objectif d'amélioration...
-
Responsable Applicatifs IT équipe CRM Et Marketing
il y a 1 mois
Issy-les-Moulineaux, France INFORMATIS Temps pleinDans le cadre d’un important projet avec un groupe international, INFORMATIS-TS recrute un Responsable d'Equipe CRM et Marketing (H/F). Rejoignez un Groupe international fortement ancré dans les territoires Votre feuille de route Vos missions sont les suivantes: Piloter la mise en place du nouveau Compétence Center, dans un objectif d'amélioration...
-
Group Sales Operations Apprentice/intern
il y a 4 semaines
Issy-les-Moulineaux, France Sodexo Temps pleinInformations générales GROUP SALES OPERATIONS APPRENTICE/INTERN H/F - Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. - Operating in 64 countries, Sodexo serves 100 million consumers each day through its unique combination...
-
Voice & Contact Center Engineer
il y a 4 semaines
Issy-les-Moulineaux, France ACTIVEO SINGAPORE PTE LTD Temps pleinAs part of our Engineering Team, this position involves implementing, delivering and supporting our Voice and Contact Centre solutions in a client-facing environment. You will be responsible for installing, supporting, and maintaining the systems mainly around Cisco, Verint and Calabrio technologies. **What you will do**: This is a client-facing environment...
-
Automation and Digital Specialist
il y a 4 semaines
Issy-les-Moulineaux, France Nestle Temps pleinNestlé Waters, part of Nestlé, is the number one bottled water company worldwide. We are present in most distribution channels with a a large portfolio of 51 unique brands including Nestlé Pure Life, our No. 1 bottled water brand, Perrier and San Pellegrino. We’re passionate about creating shared value for society in all kinds of ways: from providing...
-
Restaurant Manager
il y a 3 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera,...
-
Purchase Executive
il y a 2 jours
Issy-les-Moulineaux, France Accor Temps pleinJob Description KEY OPERATIONAL RESPONSIBILITIES Centralises the needs of all the hotel's departments and ensures they are supplied. Optimises stock rotation. Ensures that deliveries correspond to orders and applies storage guidelines. Manages supplier relations. Indicates when stocks are running low or when they are excessive. Works in close...
-
Cdd - Distribution Controller (H/F)
il y a 4 semaines
Issy-les-Moulineaux, France Nestle Temps pleinNestlé Waters, part of Nestlé, is the number one bottled water company worldwide. We are present in most distribution channels with a a large portfolio of 51 unique brands including Nestlé Pure Life, our No. 1 bottled water brand, Perrier and San Pellegrino. We’re passionate about creating shared value for society in all kinds of ways: from providing...