Revenue Management Onboarding Manager
Il y a 7 mois
Description de l'entreprise
By joining the Accor Europe/North Africa centralized Revenue Management team, you will become part of an international group.
The Revenue Management and Business Intelligence team has a huge ambition to provide first class services across the Accor Portfolio and enhance our SMDL (Sales Marketing Distribution Loyalty) activities through improved data driven insight, measurement and advanced analytics. It is one of the largest teams of its kind with significant growth in its sights, supported with the rollout of a robust training programme and leading toolkits to enable our team to be the best.
Description du poste
The RM Onboarding Manager aims to facilitate the transition for new properties signing up to the Revenue Management on Demand services, new RM ancillary services by Accor, Ad Hoc mission and establish the foundation for an effective long-term working relationship.
Tasks / Main accountabilities:
On-boarding of new customer
- Oversee the process of onboarding new customer into the dedicated RMoD team and support services where and when applicable. Guarantee a smooth transition for new hotels subscribing to RMoD and new RM ancillary services by acting as initial Revenue Management point of contact and clearly articulating tasks and responsibilities for all parties (Operation, RM team, Third parties).
- Responsible of the integration of a customer on contractual agreement of service level and technology setting levels (Revenue Management System, rate shopper ).
- Ability to build rapport with internal and external stakeholders (including the centralised Revenue Management team, hotel General Managers, third party suppliers etc ) to secure hotels’ engagement.
- Prepare hotels for handover and connect with the centralised Revenue Management team member in charge of providing long term optimisation.
- Possible travel to the hotels to be expected in the initial onboarding phase.
Effectiveness of the service
- A qualitative client data base must be maintained to allow seamless coordination with supporting functions (database CRM )
- Responsible of contracting and invoicing
- Analyze the effectiveness of the service
- Develop and implement a structured process to ensure effective and successful adoption and implementation of Accor systems, tools and procedures in order to maximize the revenue results.
Commercial Services & business development
- Initiate discussion, answer RFPs and negotiate with individual hotel representative for the sale of any services in the RMoD catalog.
- Continue to update the RM services catalog
Ad Hoc Mission - hotel support
- Audit hotels processes and assess maintenance of Accor brand standards. Ensure Centralised Revenue Management Brand Standards & processes are implemented in the hotels being on-boarded.
- Support services (Deployment of an RMS, hotel strategic review, etc ).
- Other project related to business development, RMoD Product or commercial system product.
**Qualifications**:
Required skills and knowledge:
- Entrepreneurial flair
- Revenue Management Acumen
- Analytical mind
- Ability to communicate with all stakeholders, from team member to C-level and owners/owner representative
- Technical understanding of Hotel Systems
- Ability to lead, influence & motivate
- Fluent verbal & written English and French required, German, Spanish, Italian an asset.
Experience needed:
- Hotel management, Business school
- +3 years operational experience in RM or Central support working with commercial systems: RMS, CRS, PMS, Sales & Distribution systems, Rate Shopping, Upsell tools
- Experience in handling partners/client long term relationship
Informations supplémentaires
You will be based at the Accor headquarters in Issy les Moulineaux.
Your benefits:
**Salary**: fixed, variable, profit-sharing
Mutual and provident insurance; company savings plan (PPE)
Works committee, luncheon vouchers, Heartist card (employee program)
Executive status, full-time
And to support you, Accor offers training throughout your career, as well as infinite possibilities for career development across multiple sites and brands within the Group's head offices and hotels.
BeALLYouAre.
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