Client Success Partner

Il y a 4 mois


Paris, France 360Learning Temps plein

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by:

- coordinating the different 360Learning resources (technical, pedagogical,...)
- empowering the client with the Enterprise positioning and vision provided by our solution

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

**Within 1 month, you will**:

- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSPs from the team

**Within 3 months, you will**:

- Take over a portfolio of existing customers, for the largest accounts we have at 360Learning (called Enterprise accounts)
- Start new projects with prospects and clients

**Within 6 months you will**:

- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
- Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

**Within 12 months, you will**:

- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders & advocates within the client’s team
- Develop and share good business practices with the entire Client Success team

**The Skill Set**:

- Experience of 4+ years as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager within an organization
- Successful experience in project management in/for Enterprise companies (more than 3000 employees)
- Previous experience in the SaaS B2B industry is nice to have
- Interest in the digital industry, education, and e-learning in particular
- Excellent interpersonal and communication skills
- Native French, and excellent English proficiency (B2 minimum)

**What we offer**:

- ** Compensation**:Package includes base salary, a variable component and equity
- ** Benefits/Perks**: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
- ** Balance**: Flexible hours, full remote work possible anywhere in France
- ** Diversity, Equity, and Inclusion**: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact

**Interview Process**:

- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with two CSP Enterprises
- Case Study Meeting with our Director of Customer Success France and our Customer Success Enterprise Coach
- Clarification Meeting with our Customer Success Operations Manager
- Culture Fit Meeting with our Global Chief Customer Officer
- Ref checks
- Offer

**Who We Are**

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

**Learning Includes Everyone.**

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this thr


  • Partner Success Manager

    Il y a 7 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Partner Success Manager

    Il y a 7 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Client Success Partner

    Il y a 7 mois


    Paris, France 360Learning Temps plein

    As a Client Success Partner, you will partner with our clients to achieve their business and digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customers key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices,...

  • Stage Partner Success

    il y a 7 jours


    Paris, France Pennylane Temps plein

    **Le contexte** Nous développons chez Pennylane un outil de production comptable intelligent, connecté et collaboratif avec les dirigeants de TPE-PME. Nous cherchons à étoffer notre équipe Partner Success chargée de déployer la solution chez les cabinets partenaires et d’accompagner les experts-comptables et les collaborateurs comptables au...

  • Client Success Partner

    Il y a 6 mois


    Paris, France 360Learning Temps plein

    As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our...


  • Paris, France 360Learning Temps plein

    As a Strategic Client Success Partner (CSP), you will support our largest clients in their digital training strategy through the 360Learning platform. - Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) to develop the usage, adoption & impact of the solution for our clients. -...

  • Client Success Partner

    Il y a 7 mois


    Paris, France 360Learning Temps plein

    As a Client Success Partner, you will partner with our clients to achieve their business and digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyse platform usage to identify opportunities, review benchmarks and best...

  • Client Success Partner

    Il y a 4 mois


    Paris, France 360Learning Temps plein

    As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for: - Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available - Ensuring the business impact of our solution in accordance with the...

  • Partner Success Intern

    il y a 3 jours


    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Partner Success Intern**, you will work with our Partner Success team in Paris and provide ongoing high-quality support for our partners to make...

  • Partner Success Intern

    il y a 3 jours


    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. As a **Partner Success Intern**, you will work with our Partner Success team in Paris and provide ongoing high-quality support for our partners to make their...

  • Partner Success Manager

    Il y a 7 mois


    Paris, France Ocado Group Temps plein

    The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for...

  • Partner Success Manager

    il y a 1 semaine


    Paris, France UKG (Ultimate Kronos Group) Temps plein

    **Description & Qualifications**: Description The role: As Partner success Manager you will be responsible for managing a portfolio of partners in the Central Europe region. **Responsibilities**: - Ensure the success of the current partnerships by delivering proactive services and ensure partners and final customers satisfaction. - Be in charge to support...

  • Client Partner

    il y a 7 jours


    Paris, France NTT Ltd Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Success Manager

    Il y a 3 mois


    Paris, France Selligent Marketing Cloud Temps plein

    The Role As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Marigold Engage platform to drive a Consumer First Marketing program. What...

  • Partner Success Manager

    il y a 3 jours


    Paris 8e, France Reveal Temps plein

    **DESCRIPTION OF THE COMPANY** **Reveal** believes in the power of collaboration so much so that we named our SaaS category after it - **Collaborative Growth**. As the first-ever Collaborative Growth Platform, we believe that joining forces makes us stronger, in business just as much as in everything else. **Launched in 2019**, Reveal’s mission is to put...


  • Paris, France Hopper Temps plein

    We’re looking for an experienced partner success specialist to join our growing hotel team to trailblaze Europe in support of Hopper’s Europe market expansion. In this role, you will focus on acquisition implementation and portfolio management, and be accountable for our hotel partner. To succeed at Hopper you must have a passion for travel and...

  • Partner Success

    il y a 1 semaine


    Paris, France Pennylane Temps plein

    **Le contexte** Nous développons chez Pennylane un outil de production comptable intelligent, connecté et collaboratif avec les dirigeants de TPE-PME. Nous cherchons à étoffer notre équipe Partner Success chargée de déployer la solution chez les cabinets partenaires et d’accompagner les experts-comptables et les collaborateurs comptables au...

  • Client Partner

    il y a 2 semaines


    Paris, France Ebiquity Temps plein

    **Description**: If you are an experienced Global Paid Media professional looking for a new challenge, then Ebiquity is the place for you. Ebiquity is an independent media & marketing consultancy company helping advertisers to drive Effective and Responsible Advertising (ERA) through our suite of services. The Client Partner drives profitable revenue...

  • Client Services Partner

    il y a 1 jour


    Paris, France IFS Temps plein

    Company Description IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized...


  • Paris, France Sweep Temps plein

    Sweep is hiring an** **P**artner Enablement Manager** to work on our enterprise climate program software.. Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. **Ok, sounds promising. What...