Partner Success Specialist
il y a 1 semaine
We’re looking for an experienced partner success specialist to join our growing hotel team to trailblaze Europe in support of Hopper’s Europe market expansion. In this role, you will focus on acquisition implementation and portfolio management, and be accountable for our hotel partner.
To succeed at Hopper you must have a passion for travel and hospitality, love to shop and buy products on your phone, and enjoy a fast-paced start-up environment. Despite the challenges of the pandemic, Hopper managed to have triple-digit year-over-year revenue growth in 2020. In 2021, Hopper is entering Europe, the world’s largest regional travel market to extend the success achieved in the North American Market (NAM) and benefit a larger user group. At Hopper, you can have an immediate impact in a high-growth environment.- Responsibilities
- Liaise with the Market Management teams to smoothly onboard new hotel contracts using various methods available to Hopper.
- Own and develop the day-to-day relationships with your hotel partners and support the Hotel Supply acquisition team
- Build high-touch, consultative, and strong relationships with our hotels through regular and open communications
- Support a broad book of the hotel business and be targeted on boosting your portfolio’s performance within the Hopper distribution channels
- Share ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information
- Understand pricing and availability metrics and ensure your partners are taking their fair share of sales
- Analyze hotel performance and provide recommendations for improvement through the Hopper distribution channels
- Negotiate ad hoc promotions, marketing funds, and discounts from your partners
- Create partner-specific account development plans and reporting
- Track hotel performance and interactions within SalesForce
- Improve internal workflow and team productivity- text
- Minimum Qualifications
- content
- 3-5 years of relevant experience in the travel tech company, revenue management system, or wholesaler industry with a passion for Travel, and Hopper’s mission. Desire to evangelize Hopper’s message throughout the world.
- Experience in the European markets
- Spanish, French or Italian speaker
- Experience with Salesforce or similar CRM
- Knowledge of SQL, Tableau, or similar data visualization tools
- Proven ability to communicate across a large portfolio of hotel partners
- A natural curiosity and ability to answer hard questions with data
- A natural ability to communicate and influence internal and external stakeholders
- The ability to work with mínimal guidance, be proactive, and handle ambiguity and the challenge of quickly evolving goals
- A “can-do” mindset and enthusiasm to own a series of varied problems, thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business
- No ego. Strong focus on doing what is right for the customer and the company
- A solid educational background and graduate degree
**More about Hopper
Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.
Here are just a few stats that demonstrate the company’s recent growth:
- Hopper’s valuation is now over $5B, which is more than triple our valuation from early 2020.
- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.
- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.
- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. We are now the 3rd largest air travel agency in North America.
- The company sells over $2B in travel and travel related financial services annually.
- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.
The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.
And all this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year
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