Partner Success Manager

il y a 1 semaine


Paris, France UKG (Ultimate Kronos Group) Temps plein

**Description & Qualifications**:
Description

The role:
As Partner success Manager you will be responsible for managing a portfolio of partners in the Central Europe region.

**Responsibilities**:

- Ensure the success of the current partnerships by delivering proactive services and ensure partners and final customers satisfaction.
- Be in charge to support the local business team by being part of launching new partnerships.
- Support the local business to achieve targets by supporting efficiently partners on all Services perspective: to ensure partners teams skills ramp up, to support them in delivering more value to customers, while ensuring a high level of satisfaction and retention.
- Be the voice of the partner and provide internal feedback on how PeopleDoc can better serve our partners
- Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
- Resolve Services inquiries in a timely and productive manner
- Be the first level of escalation once alerted by the Customer Care Service
- Follow and update partners’ information into appropriate tools

**Qualifications**:
Qualifications:

- 3-5 years experience
- Understand and maintain multiple functional specification
- Suggest improvements with partners on Services aspects
- Supervise the efficient use of platform with partners and final clients
- Develop and build strong relationships with your partner’s stakeholders: steering committees, regular visits, reports, events
- Understand partners and indirect clients’ needs and priorities to optimize the use of their platform

LI-LR1

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.


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