Stage Partner Success

il y a 1 semaine


Paris, France Pennylane Temps plein

**Le contexte**

Nous développons chez Pennylane un outil de production comptable intelligent, connecté et collaboratif avec les dirigeants de TPE-PME.

Nous cherchons à étoffer notre équipe Partner Success chargée de déployer la solution chez les cabinets partenaires et d’accompagner les experts-comptables et les collaborateurs comptables au quotidien dans leur utilisation de l’outil.

Aujourd’hui ce sont plus de 11 000 dirigeants de startups et de PME et 800 cabinets d'experts comptables que Pennylane accompagne tous les jours en les aidant à mieux piloter leur activité.

**Ta mission**

Au sein de l’équipe Partner Success constituée de 18 collaborateurs les missions seront de:
> S’assurer de la bonne retranscription et du bon suivi des points évoqués par les cabinets comptables lors de nos échanges

> Assurer un suivi pro actif auprès de nos cabinets afin de les rassurer et de les convaincre de l’atout de la plateforme

> Échanger au quotidien avec les équipes Partner Success et les équipes Sales afin d’avoir une vision 360 de la gestion d’un compte (cabinet comptable)

> Être proactif sur l’établissement de nouveaux process, tout en ayant un regard critique sur ceux déjà existants

> Échanger avec les cabinets lors de points réguliers afin de recueillir leurs retours et leurs questions

***
**✨ Rejoins-nous **
- Pour l'ambition du projet : Pennylane grandit à toute allure, et nous n'en sommes qu'au début
- Pour l’équipe : tu intègres une équipe diversifiée et éclectique qui a pour passion d’accompagner nos partenaires cabinets dans la transition digitale
- Pour l'apprentissage : tu apprendras auprès de mentors bienveillants
- Pour le challenge : tu évolues dans un environnement dynamique et tu formes des personnes qui vont passer jusqu’à 7 heures par jour sur Pennylane
- Pour la culture client : la qualité du service client est au centre de tes préoccupations

**Les avantages**
- Des locaux spacieux en plein centre de Paris
- Des évènements réguliers avec toute l'équipe
- Des titres restaurants (carte Swile)
- **Profil recherché**
- Tu as une formation comptable (BTS comptabilité ou DSCG) ou commerciale (minimum bac +2)
- Tu as d'excellentes compétences en service à la clientèle et en communication
- Tu apprends rapidement, tu aimes la technologie et tu as la volonté de devenir un expert Pennylane
- Tu as idéalement une connaissance de l'écosystème des experts-comptables
- Tu aimes les défis et les questions clients ne te font pas peur

**Process de recrutement**
- Un premier entretien avec Elsa, Talent Acquisition Manager (30 min)
- Un second entretien avec soit Thomas soit Camille tous les deux membres de l'équipe Partner Success (45 min)
- Un entretien final avec Inès, Partner Success Manager (45 min)

Nous nous efforçons d’avoir des processus souples et rapides et tous les entretiens peuvent avoir lieu dans un intervalle de quelques jours.


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