Client Success Partner Strategic

il y a 7 jours

Paris, France 360Learning Temps plein

As a Strategic Client Success Partner (CSP), you will support our largest clients in their digital training strategy through the 360Learning platform.
- Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) to develop the usage, adoption & impact of the solution for our clients.
- Given the complexity of Strategic Clients, you act as a true bandmaster to ensure the renewal of the clients' contracts by:

- coordinating the different 360Learning resources (technical, pedagogical,...)
- enabling the strategic positioning & vision that our system provides
- Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in the portfolio.

**Within 1 month, you will**:

- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSPs from the team

**Within 3 months, you will**:

- Take over a portfolio of existing customers, for the largest accounts we have at 360Learning (called Strategic accounts).
- Start new projects with prospects and clients

**Within 6 months you will**:

- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use-cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
- Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities).

**Within 12 months, you will**:

- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders & advocates within the client’s team
- Develop and share good business practices with the entire Client Success team

**Profile**:

- Experience as Customer Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager within an organization
- Previous experience in the SaaS B2B industry is nice to have
- Strong interest for the digital industry, education and e-learning in particular
- Strong interpersonal and communication skills
- Native French, and excellent English proficiency (B2 minimum)
- Enthusiasm about the idea of working in our Culture of Convexity

**What we offer**:

- ** Compensation**:Competitive package (including a variable component and equity)
- ** Benefits**: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
- ** Flexibility**: Flexible hours, full remote work possible anywhere in France
- ** International team**:Offices in London, New York and Paris
- ** Culture**: A framework to make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond

**Interview process**:

- Call with our recruiter
- Interview with a CSP Enterprise
- Case study presentation with our Client Success Coach and VP Client Success
- Interview with the Client Success Ops team
- Culture fit interview with our VP Client Sucess Team
- Offer

**Who We Are**
- 360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills-all from one place.

360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $41 million with 250+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO.

**Learning Includes Everyone.**
- In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.
**We want to learn from and with you**

**Who We Are**
- 360Learning empowers Learning and De

  • Partner Success Manager

    Il y a 7 mois

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Partner Success Manager

    Il y a 7 mois

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Global Partner Director of Strategic Alliances

    il y a 3 semaines

    Paris, Île-de-France Centreon Temps plein

    Company OverviewCentreon is a leading provider of IT monitoring solutions, offering a comprehensive SaaS platform designed to empower organizations to enhance their IT performance.About the JobWe are seeking an experienced Global Partner Director of Strategic Alliances to lead our partner strategy, cultivate alliances, and drive growth through strategic...

  • Client Success Partner

    Il y a 4 mois

    Paris, France 360Learning Temps plein

    As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our...

  • Stage Partner Success

    il y a 1 semaine

    Paris, France Pennylane Temps plein

    **Le contexte** Nous développons chez Pennylane un outil de production comptable intelligent, connecté et collaboratif avec les dirigeants de TPE-PME. Nous cherchons à étoffer notre équipe Partner Success chargée de déployer la solution chez les cabinets partenaires et d’accompagner les experts-comptables et les collaborateurs comptables au...

  • Client Success Partner

    Il y a 7 mois

    Paris, France 360Learning Temps plein

    As a Client Success Partner, you will partner with our clients to achieve their business and digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customers key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices,...

  • Strategic Partner Development Manager

    il y a 3 semaines

    Paris, Île-de-France Splunk Inc Temps plein

    Splunk is a leader in building a safer and more resilient digital world. We help the world's top enterprises secure and observe their digital systems with our unified security and observability platform. Our people are what make Splunk stand out as an amazing career destination, earning us numerous awards for being a best place to work.Job SummaryThe...

  • Strategic Customer Success Manager

    Il y a 3 mois

    Paris, France Atlassian Temps plein

    Overview: Atlassian is looking for a **French Speaking** **Strategic Customer Success Manager** Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution...

  • Client Success Partner

    Il y a 6 mois

    Paris, France 360Learning Temps plein

    As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our...

  • Customer Success Manager, Strategic

    Il y a 3 mois

    Paris, France Atlassian Temps plein

    Overview: Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Strategic CSM, you’ll build...

  • Client Success Partner

    Il y a 7 mois

    Paris, France 360Learning Temps plein

    As a Client Success Partner, you will partner with our clients to achieve their business and digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyse platform usage to identify opportunities, review benchmarks and best...

  • Senior Client Partner Strategic Verticals, Uber Advertising

    Il y a 5 mois

    Paris, France Uber Temps plein

    About the RoleThe Uber Advertising Sales team is looking for strategic sellers to be founding members of our newly formed Uber Advertising division. As an Ads Client Partner, you will be responsible for building mutually beneficial ads partnerships with our strategic partners in France. You will lead the ads sales strategy for a portfolio of brands from...

  • Client Success Partner

    Il y a 4 mois

    Paris, France 360Learning Temps plein

    As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for: - Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available - Ensuring the business impact of our solution in accordance with the...

  • Client Success Manager

    Il y a 3 mois

    Paris, France Selligent Marketing Cloud Temps plein

    The Role As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Marigold Engage platform to drive a Consumer First Marketing program. What...

  • Global Partners Director: Leader in Strategic Alliances

    il y a 3 semaines

    Paris, Île-de-France Centreon Temps plein

    Company Overview">Centreon is a leading IT monitoring solutions provider, empowering organizations to enhance their IT performance through a comprehensive SaaS platform. We are seeking a Global Partners Director to lead our partner strategy, cultivate alliances, and drive growth through strategic partnerships globally.">About the Role">This senior leadership...

  • Strategic Partner Account Manger France

    Il y a 7 mois

    Paris, France Acronis Temps plein

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. As the Partner Account Manager, you will drive when establishing, managing and growing Acronis' presence within existing and new service...

  • Partner Success Intern

    il y a 4 jours

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Partner Success Intern**, you will work with our Partner Success team in Paris and provide ongoing high-quality support for our partners to make...

  • Partner Success Intern

    il y a 4 jours

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. As a **Partner Success Intern**, you will work with our Partner Success team in Paris and provide ongoing high-quality support for our partners to make their...

  • Partner Success Manager

    Il y a 7 mois

    Paris, France Ocado Group Temps plein

    The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for...

  • Partner Success Manager

    il y a 1 semaine

    Paris, France UKG (Ultimate Kronos Group) Temps plein

    **Description & Qualifications**: Description The role: As Partner success Manager you will be responsible for managing a portfolio of partners in the Central Europe region. **Responsibilities**: - Ensure the success of the current partnerships by delivering proactive services and ensure partners and final customers satisfaction. - Be in charge to support...