Customer Success Manager

Il y a 6 mois


Paris e, France ISERMA SEARCH Temps plein

Descriptif du poste

Nous recherchons actuellement un(e) Customer Success Manager/Key Account Manager H/F pour l'un de nos clients, une start-up spécialisée dans les logiciels SAAS.

En tant que CSM/KAM, vous serez responsable de mettre en place les meilleurs outils et processus pour garantir une utilisation optimale et simple de nos plateformes par les vendeurs. Vous aurez également pour mission d'augmenter le chiffre d'affaires grâce à des stratégies d'upsell et de cross-selling.

Vos responsabilités incluront:

- Gérer le portefeuille de clients/fournisseurs de l'entreprise
- Écouter attentivement les clients pour identifier et répondre à leurs besoins
- Élaborer une stratégie de fidélisation client
- Recueillir des retours et analyser l'expérience utilisateur pour proposer des améliorations
- Développer la clientèle en proposant des services additionnels pour améliorer leur satisfaction
- Rédiger des rapports et tenir à jour les comptes clients
- Suivre un plan d'action et analyser les résultats et les indicateurs de performance clés
- Coordonner et motiver des équipes de travail.

Profil recherché
- Vous avez minimum 2 ans d'expérience dans des organisations similaires, avec des réussites notables.
- Vous êtes méticuleux(se), rigoureux(se), concentré(e), méthodique, et avez un amour pour Excel.
- Vous êtes patient(e), conciliant(e) et à l'écoute du client.
- Vous avez une aisance dans le travail en équipe, la gestion de projets complexes, et une capacité d'apprentissage rapide.
- Vous êtes capable de prendre des initiatives pour influencer les décisions stratégiques au sein de l'entreprise.
- Vous aimez les défis et êtes à la recherche d'un projet ambitieux.

Compétences attendues
- LANGUESAnglais

SAVOIR-ÊTRE
Ambition
Capacité d'apprentissage

**Voir plus**

SAVOIR-FAIRE
Analyse des besoins
Analyse des besoins clientèle

**Voir plus**

Entreprise

Qui sommes nous ?

ISERMA SEARCH France

Véritable dénicheur de talents, Iserma Search accompagne ses clients tout au long de leurs recrutements. Avec l aide d experts dans leur domaine de spécialité (Comptabilité, Finance, Management d entreprises ), le cabinet Iserma Search garantit à ses clients des recrutements de qualité.
- En recherche de nouvelles opportunités ? Cliquez, osez, postulez
- Autres offres de l'entreprise**Personne en charge du recrutement**
Jieting xu - _Chargée de recrutement_

Salaire

A négocier

Prise de poste

Dès que possible

Expérience

Minimum 2 ans

Métier

Responsable de la relation clients

Statut du poste

Cadre du secteur privé

Zone de déplacement

Pas de déplacement

Secteur d’activité du poste

CONSEIL POUR LES AFFAIRES ET AUTRES CONSEILS DE GESTION

Télétravail

Partiel possible


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