Customer Account Associate

Il y a 4 mois

RueilMalmaison, France Energizer Temps plein

This is Energizer Holdings, Inc.:
Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary:
Un poste de Gestionnaire de Clientèle est ouvert au sein du Customer Service.

**Responsibilities**:
Ses missions principales:

- Assurer la satisfaction des clients France tout en préservant les intérêts de la société
- Exécuter les commandes dans le respect des procédures internes
- Gérer le flux d’information lié aux réceptions des commandes clients en assurant:

- Le traitement des commandes
- Le suivi des livraisons
- L’envoi des factures
- La gestion des retours
- S’assurer que les réclamations clients soient traitées rapidement et assurer un accueil téléphonique des appels clients de premier ordre
- Garantir un niveau de service excellent auprès de nos partenaires commerciaux et de notre force de vente

What we are looking for:

- De formation BTS/DUT de type Négociation Relation Commerciale complété par une expérience réussie de 2 à 3 ans en grande consommation ou équivalent avec une expérience de 5 ans,
- Rigoureux(se) et orienté(e) systèmes : vous maitrisez le fonctionnement d’un ERP, de préférence SAP, ainsi que le pack office, en particulier Teams et Excel,
- Très organisé(e). Votre sens des priorités vous permet de coordonner les commandes des clients en lien avec les différents services de la compagnie (Ventes, marketing, supply, logistique),
- Diplomate, doté(e) d’une bonne expression orale et écrite et d’un esprit d’équipe.

**Langues** **requises** : Français, un Anglais opérationnel est un plus

Come join us:
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

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