Lisbonne - Stagiaire Marketing / Customer Success
Il y a 3 mois
**À propos de LISAIA**:
LISAIA est une start-up française basée à Lisbonne, spécialisée dans l'expérience patient. Nous mettons à disposition des professionnels de santé une plateforme complète de gestion de la relation patient (communication et satisfaction patient, e-réputation, analyse des données d'activité, visibilité internet). Nous recherchons un(e) stagiaire Marketing / Customer Success pour nous rejoindre dans l’aventure et prendre le plus grand soin de nos clients.
**Tes missions**:
En tant que stagiaire Marketing / Customer Success, tu seras au cœur de notre expérience client pour:
- Onboarder les nouveaux clients et les accompagner dans l’utilisation de la plateforme, des produits et des nouvelles fonctionnalités LISAIA (LisaTrust, LisaWeb, LisaCare, LisaData, etc.).
- Fournir un support client de haute qualité, répondre aux questions et résoudre les problèmes techniques de manière efficace.
- Collecter et analyser les retours des utilisateurs pour améliorer continuellement la plateforme et notre offre.
- Travailler en collaboration avec l'équipe technique pour communiquer les besoins des clients et influencer l'évolution des produits.
- Organiser et participer à des webinaires et des ateliers pour éduquer les clients sur l'utilisation optimale de nos services.
- Créer et maintenir à jour des documents de support comme les FAQ et les manuels d'utilisation.
- Suivre et analyser les KPIs du service client pour améliorer constamment la qualité de notre support.
**Ton profil**:
- Tu aimes prendre soin des gens et tu veux fournir une expérience utilisateur exceptionnelle.
- Tu as une grande rigueur et attention aux détails, avec la capacité de suivre scrupuleusement les processus d'installation client établis pour garantir une mise en service fluide et sans erreur de la plateforme.
- Tu as d’excellentes compétences en communication, tant à l'écrit qu'à l'oral
- Tu as idéalement une expérience sur HubSpot.
- Tu as la capacité à collecter, analyser et interpréter les feedbacks des clients pour améliorer les produits et services.
- Tu as un esprit d'équipe solide, tout en étant capable de travailler de manière autonome et proactive.
- Tu as un intérêt pour le secteur de la santé et tu désires travailler dans un environnement dynamique et en rapide évolution.
- Tu as une formation en commerce, vente, avec une sensibilité sur les sujets SEO idéalement
**Ton poste**:
- Type de contrat : Stage de fin d'études (6 mois), avec perspective d'embauche.
- Rémunération : 1000€ net mensuel + primes
- Localisation : Lisbonne.
**Comment postuler ?**
LISAIA est plus qu’une entreprise, c’est une véritable aventure humaine et technologique. Si tu es prêt(e) à relever le défi, nous avons hâte de te rencontrer
Type d'emploi : Stage
Durée du contrat : 6 mois
Rémunération : 1 000,00€ par mois
Expérience:
- Marketing: 1 an (Optionnel)
Langue:
- Anglais (Optionnel)
Lieu du poste : En présentiel
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