Customer Success Professional

Il y a 2 mois


Paris, Île-de-France Hornetsecurity Temps plein
About the Role

We are seeking a highly motivated and customer-centric professional to join our dynamic team as a Customer Success Manager. In this role, you will be responsible for providing top-notch support to our customers, identifying their needs, and ensuring they get the most out of our services.

Key Responsibilities
  • Deliver exceptional customer experiences through proactive support and timely issue resolution.
  • Conduct regular customer satisfaction surveys to identify areas for improvement and implement changes to enhance customer satisfaction.
  • Introduce new products and services to our existing customers, identifying opportunities for upselling and cross-selling.
  • Act as a liaison between customers and internal teams, ensuring their concerns are heard and addressed.
  • Manage projects and collaborate with the marketing team to drive outstanding customer success campaigns.
Requirements
  • A degree in marketing, advertising, communications, computer science, or a related field.
  • Experience in a customer-facing role, preferably in the IT-technical field.
  • Excellent communication and problem-solving skills, with the ability to work effectively with customers and partners.
  • Fluency in French and English, with the ability to communicate complex ideas simply and clearly.
  • A talent for convincing customers and partners of our services through presentations and web meetings.
  • A self-motivated and ambitious individual with a passion for driving customer success.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • A fast-paced and dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including meal vouchers, public transportation costs, and access to the UDEMY training platform.
  • A flexible working schedule and home-office option, allowing you to work from anywhere.
  • Unlimited access to our team events, including Laser Tag, Escape Room, and nights out together.
  • Unlimited contracts, allowing you to grow long-term with our company.


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