Account Representative
Il y a 3 mois
C.H. Robinson is one of the WORLD'S LARGEST LOGISTICS PLATFORMS and is looking for the next ACCOUNT REPRESENTATIVE in Lyon (France)**.**
Are you a proactive and energetic individual with a passion for building strong customer relationships? Do you thrive on solving supply chain challenges and developing innovative solutions?
If so, we have an exciting opportunity for you to join our team as an Account Representative at C.H. Robinson
As an Account Representative, you will play a crucial role in our success by developing and nurturing account relationships with key contacts at multiple levels within customer organizations. Your primary responsibility will be to identify opportunities to expand the business by showcasing C.H. Robinson's diverse portfolio of services.
This role will partner with operations and capacity resources as an active member of an account team to ensure the customer’s freight moves as planned and takes actions to resolve exceptions when they occur. This position is aligned to a portfolio of customers. As a critical customer support contact, you will resolves issues and drive exceptional service through continuous improvement process and initiatives.
**Responsibilities**:
**Develop Account Relationships**: You will build and maintain strong relationships with customers, understanding their unique needs and delivering exceptional service.
**Penetrate Accounts**: Identify opportunities to further expand our presence within existing accounts by presenting and selling our comprehensive range of services.
**Supply Chain Solutions**: Design and implement innovative solutions that address our customers' supply chain challenges and enhance their operational efficiency.
**Oversee Commitments**: Ensure the successful completion of day-to-day commitments to meet customer expectations and foster long-term partnerships.
**Consult and Implement Solutions**: When issues arise, you will engage with customers to identify the best course of action, offering consultative advice, and implementing effective solutions.
**Metrics Utilization**: Manage customer expectations by establishing and utilizing metrics to measure and communicate performance.
**Business Reviews and Meetings**: Collaborate with the team to create insightful business reviews and actively participate in or lead customer meetings.
**Required Qualifications**:
- ** French Native and Fluent English**: Proficiency in French and English is essential for effective communication with our diverse customer base.
- ** Sales and Account Management Experience**: A minimum of 2 years of previous experience in sales and/or account management, preferably in a multinational environment.
- ** Willingness to Travel**: Ability to travel up to 25% of the time, domestically and internationally, to engage with customers and explore new opportunities.
- ** Proactive and Commercial Aptitude**: A proactive, energetic, and commercially driven approach to customer interactions.
**Preferred Qualifications**:
- ** Inclusive Work Environment**: Appreciation for a diverse and inclusive work environment that fosters collaboration and creativity.
- ** Additional EU Languages**: Knowledge of other EU languages such as Spanish or German will be considered a valuable asset.
- ** Negotiation and Collaboration Skills**: Demonstrated ability in negotiation, collaboration, and influencing to achieve mutually beneficial outcomes.
- ** Proficiency in Microsoft Office Suite**: Competency in Microsoft Office Suite of programs to effectively analyze and present data.
**What do we offer?**
- 1 remote working day
- Team building activities
- Training room and showers in the office
- Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
- A fun, positive and open environment which encourages thinking outside the box
- Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.
- Compensation includes a monthly salary and bonus based on personal, team performance and business growth
- Benefits package which includes: commuter allowance, life insurance, WFH allowance, healthcare plan, ICAS and ESPP, unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS
If this sounds like the job for you, let's talk We can't wait to hear from you
**Why Do You Belong at C.H. Robinson?**:
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.
As a FORTUNE 200 company,
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