Technical Support and Training Europe

il y a 2 semaines

Brignais, France Acuity Brands Temps plein

Le succès et la réputation de Distech Controls sont alimentés par notre équipe d'employés de classe mondiale. Nous recherchons des personnes qualifiées qui s'efforcent de réussir et qui souhaitent contribuer activement à notre croissance continue. Distech Controls apprécie les membres de son équipe et leur offre un environnement de travail moderne et motivant, ainsi que des salaires et des avantages sociaux compétitifs.

**Qui est Distech Controls?**

Distech Controls est une entreprise canadienne située à Brossard, sur la Rive-Sud de Montréal (QC), avec un siège social européen à Brignais (Lyon), France. Nous sommes fiers de faire partie de la famille Acuity Brands depuis 2015. Notre mission est de relier les occupants aux bâtiments connectés pour améliorer le bien-être, la gestion des espaces et l’efficacité énergétique grâce à nos technologies et services avant-gardistes. Notre passion pour l'innovation, la qualité et la durabilité guide notre entreprise au quotidien, alors que nous ouvrons la voie à un monde brillant, productif et connecté.

**Pourquoi travailler pour Distech Controls?**

**DCSAS - DCSAS **-** Distech Controls SAS (European Headquarter)**
- Entreprise innovante
- Lieu de travail dynamique
- Entreprise ouverte d'esprit
- Entreprise en constante évolution
- Environnement de travail moderne conçu pour nos employés
- Accord d’entreprise:

- Participations aux bénéfices
- CET (Compte Epargne Temps)
- RTT
- Indemnité kilométrique vélo
- Bon niveau de couverture complémentaire santé
- Billard
- Fruit frais chaque semaine
- Ticket restaurant
- Prime de référencement

**Job Summary**:
We are presently recruiting a Technical Support and Training Europe, to support the product-lines success by providing both technical support & training to customers in order to increase our sales in the defined area.

He/she will work in collaboration with the European Technical Support & training team, the European Sales Team, & the Product Management team.

Immediate Supervisor: Technical Support and Training manager, and functional link with the Director of Sales Europe.

**Key Tasks & Responsibilities (Essential Functions)**:
**Technical Support**
- Respond to technical questions from customers pertaining to the use of Distech Controls controllers and control systems network management software in a problem-solving context and ensure that customers receive necessary support to solve their problems in a timely fashion.
- Diagnose and resolve problems remotely (on-line or phone) - Provide field support, if required.
- Keep up to date with the latest technologies and products in the field related to the Distech controls product line and industry.

**Training**
- Provide in-person and virtual trainings on Distech Controls products in Europe.
- Contribute to enhance the training content and training material.

**Input for Product Management**
- Internally, proactively assess, clarify, and validate customer needs for assigned product lines on an ongoing basis. Identify & prioritize product enhancement opportunities.
- Collaborate with product management by providing the perspective of the customer on the functionality of our products.

**Experience (minimum experience required)**:

- University or College degree from an accredited institution or equivalent with relevant experience in Technical Support, Training, HVAC or Controls.
- Knowledge and relevant experience in HVAC and in Building Automation Systems (BAS).
- Knowledge of BACnet, Modbus, MBUS and IT/web based communication protocols.
- Knowledge of control system estimating, design, programming and engineering, specifically BACnet.
- Knowledge in IT / IOT technologies - HTML, OPC, SNMP, REST, MQTT, IP network management and Niagara Framework is an asset.
- Strongly oriented towards customer service satisfaction.
- Proficient in English communication skills: written, oral communication and presentation.
- Knowledge of French language and/or another European language is an asset.
- Ability to communicate with multi/cross-cultural environments.
- Ability to multi-task and handle various priorities.
- Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines.

**Job Requirements and Working Conditions**:

- This position requires the employee to maintain a home-based office.
- This position requires regular travels within Europe. The employee must hold a valid passport.

Distech Controls Inc. et EldoLED B.V. appartiennent à Acuity Brands Lighting, Inc., qui est située aux États-Unis. Ces sociétés partagent un système de recrutement global sur lequel seront conservées les données que vous fournissez, et qui seront soumises aux lois des États-Unis d'Amérique.

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