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Technical Support and Training Europe
il y a 3 semaines
**Job Summary**:
We are presently recruiting a Technical Support and Training Europe, to support the product-lines success by providing both technical support & training to customers in order to increase our sales in the defined area.
He/she will work in collaboration with the European Technical Support & training team, the European Sales Team, & the Product Management team.
Immediate Supervisor: Technical Support and Training manager, and functional link with the Director of Sales Europe.
**Key Tasks & Responsibilities (Essential Functions)**:
**Technical Support**
- Respond to technical questions from customers pertaining to the use of Distech Controls controllers and control systems network management software in a problem-solving context and ensure that customers receive necessary support to solve their problems in a timely fashion.
- Diagnose and resolve problems remotely (on-line or phone) - Provide field support, if required.
- Keep up to date with the latest technologies and products in the field related to the Distech controls product line and industry.
**Training**
- Provide in-person and virtual trainings on Distech Controls products in Europe.
- Contribute to enhance the training content and training material.
**Input for Product Management**
- Internally, proactively assess, clarify, and validate customer needs for assigned product lines on an ongoing basis. Identify & prioritize product enhancement opportunities.
- Collaborate with product management by providing the perspective of the customer on the functionality of our products.
**Experience (minimum experience required)**:
- University or College degree from an accredited institution or equivalent with relevant experience in Technical Support, Training, HVAC or Controls.
- Knowledge and relevant experience in HVAC and in Building Automation Systems (BAS).
- Knowledge of BACnet, Modbus, MBUS and IT/web based communication protocols.
- Knowledge of control system estimating, design, programming and engineering, specifically BACnet.
- Knowledge in IT / IOT technologies - HTML, OPC, SNMP, REST, MQTT, IP network management and Niagara Framework is an asset.
- Strongly oriented towards customer service satisfaction.
- Proficient in English communication skills: written, oral communication and presentation.
- Knowledge of French language and/or another European language is an asset.
- Ability to communicate with multi/cross-cultural environments.
- Ability to multi-task and handle various priorities.
- Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines.
**Job Requirements and Working Conditions**:
- This position requires the employee to maintain a home-based office.
- This position requires regular travels within Europe. The employee must hold a valid passport.
Distech Controls Inc. et EldoLED B.V. appartiennent à Acuity Brands Lighting, Inc., qui est située aux États-Unis. Ces sociétés partagent un système de recrutement global sur lequel seront conservées les données que vous fournissez, et qui seront soumises aux lois des États-Unis d'Amérique.
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