Customer Service Representative
Il y a 3 mois
- What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:_-
- Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.- Communicate with multiple external and internal customers- Adhere to all procedures, work instructions, and regulatory requirements in performing the job- Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.- Maintain accurate information regarding shipment status- Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.- Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations- Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time.
What your background should look like
- Skills, Knowledge and Required Abilities- Ability to follow procedures and instructions- Good communication skills - verbal and written- Excellent organizational and time management skills- Work independently and flexibly.- Collaboration et bonnes relations sociales. (Sens du travail en équipe)- Prioritization + Adaptability- Master French and have a good level of written and oral English- Experience in logistics (freight forwarder, other courier company, airline, handling agent, etc.)- Extensive knowledge of Microsoft Word, Excel, Power Point, Outlook and other computer programs.
Conditions- Permanent contract- Salary: Depending on profile and experience, over 13 months- Annual bonus, restaurant vouchers, mutual insurance- Hourly range from Monday to Friday with rotation on different slots between 8:00 a.m. and 8:00 p.m.- Rotating Saturday and public holiday work with compensation (bonus/rest)- Rotating night-week on-call duty
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier France S.A.R.L.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
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