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International Customer Service Officer

Il y a 3 mois


Paris, France Kaplan International Temps plein

**International Customer Service Officer**

**CDI/CDD à partir de janvier 2025**

**Qui sommes-nous**:
Chaque jour, Kaplan International Languages aide des personnes à réaliser leurs rêves de voyager à l'étranger pour apprendre des langues et découvrir le monde en immersion totale.

Si vous avez une passion pour le voyage et l'éducation, avec une certaine expérience en vente, nous serions ravis de vous compter au sein la famille Kaplan International Languages.

Kaplan International Languages est pionnier dans l’organisation de programmes linguistiques en immersion à l’étranger pour des étudiants venant de plus de 100 pays à travers le monde.

Nos écoles sont situées dans des destinations populaires au Royaume-Uni, aux États-Unis en Irlande, en Allemagne, en Suisse, au Canada.

**Descriptif du poste**

Customer Service Officer chez KAPLAN International, c’est:

- Conseiller, accompagner nos clients avant / pendant / après la plus belle expérience de leur vie
- Travailler pour une multinationale Américaine qui existe depuis plus de 80 ans
- Echanger avec des collègues venant du monde entier
- Travailler en plein cœur de Paris
- Intégrer une équipe ambitieuse et « attention to details »
- Rejoindre un groupe international présent à travers 50 pays

**Votre mission**

Au sein de notre équipe commerciale (B to C), vous êtes en charge d’assurer la bonne préparation du séjour de nos étudiants.
- Suivi administratif / Facturation
- Gestion des appels entrant
- Prise de RDV physique en agence
- Vente de produit additionnel (Extension / assurance )
- Gestion des plaintes
- Suivi client et fidélisation

**Profil recherché**
- Diplôme Bac+ en Commerce, Langues ou Tourisme
- Première expérience dans le service client
- Bon niveau d’anglais (Niveau B2/C1)
- Positive attitude et “Nothing is Impossible” mindset
- Aimer trouver des solutions pour satisfaire l’expérience de nos étudiants

L’aventure Kaplan est faite pour vous

Ce que nous offrons à nos collaborateurs ?
- CDI en 35h/semaine
- Tickets restaurant
- Remboursement transport à 50%
- Mutuelle