Restaurant Operations Manager, UBER Eats

Il y a 4 mois


Paris e, France Uber Temps plein

Uber Eats recrute un.e Manager au sein de l’équipe Restaurant Operations dans ses bureaux de Paris. La mission de l’équipe Opérations est simple : faire d’Uber Eats la plateforme de livraison préférée des restaurants, coursiers et clients répartis dans les 200+ villes où nous opérons en France.

Le rôle de Ops Manager est un poste clé pour Uber Eats et vous fera combiner chaque jour de nombreuses compétences : gestion de projets, création et automatisation de process, analyse avancée de données, rédaction de contenu, interactions quotidiennes avec nos équipes Product, Communications et Legal, ainsi que notre équipe de City Managers sillonnant la France pour être au contact des restaurants et coursiers sur le terrain au quotidien.

Vous serez amené.e à rejoindre l’équipe **Restaurant Operations **qui s’occupe de fournir la meilleure expérience possible à nos restaurants partenaires, depuis leur inscription et leur mise en ligne jusqu’à leur engagement au quotidien.

**Ce que vous ferez**
- ** Gestion de projets **:un Operations Manager gère ses projets depuis leur définition initiale jusqu’à leur implémentation, et est responsable de fixer et suivre ses propres KPIs. Vous serez ainsi amené à interagir avec un grand nombre d’équipes en France et à travers le monde et à vous assurer de leur alignement afin d’assurer l’exécution la plus rapide tout en maintenant les standards d’Uber en matière d’excellence opérationnelle
- ** Création de process et d’outils **:être Operations Manager chez Uber Eats, c’est avant tout construire des process et des outils à destination des clients, des restaurants et coursiers partenaires ainsi que des équipes sur le terrain. Vous pourrez par exemple être amené.e à automatiser nos campagnes promotionnelles, construire de nouvelles règles pour lutter contre la fraude, développer des partenariats innovants (équipements, sécurité routière, hygiène alimentaire ) ou encore réduire la friction de lors de l’inscription des coursiers partenaires...
- ** Analyse de données **:Uber ne serait pas Uber sans un accès quasi-illimité à la data. Vous serez amené à construire de façon autonome vos propres analyses et dashboards pour mesurer le succès de vos projets.

**Votre profil**
- ** Vous avez au moins 2 ans d’expérience **idéalement en startup, conseil ou finance.
- ** Vous parlez couramment français et anglais** car les interactions avec d’autres membres des équipes Uber Eats à l’étranger sont quotidiennes.
- ** Vous avez un esprit analytique et êtes à l’aise avec les chiffres **:la maitrise de SQL est un plus
- ** Vous aimez construire et optimiser des process** rigoureux, et les concepts d’excellence opérationnelle et de _scalabilité_ vous attirent.
- ** Vous aimez évoluer dans un univers changeant **et dynamique.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.



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