IT Support Specialist

il y a 3 semaines

Paris e, France Livestorm Temps plein

**Mission**

You'll be joining the People team to be responsible for the daily IT operations, from helpdesk tickets to users accounts operations and software management and optimization. This means ensuring that staff has blazing fast answers to their IT support requests and all the adequate or required hardware and software they need to perform their tasks and that these systems have secure network connections.

We are a full-remote company. As a matter of fact, the members of our team are located between France, Spain, USA, Mauritius so we are looking for the best talent, no matter where you live.

**Role**

You'll be required to provide fully remote IT support needing to be autonomous and handle it, on your own. You’ll also be required to manage our tools usage and optimize it. Efficiency and communication will be your must-have skills for your workday.

In this role, you will be responsible for:

- **Onboarding and offboarding**: you’ll be the first point of contact of our Stormies, this will include preparing access to all platforms and preparation of devices (MacOS)
- **IT Helpdesk tickets**: you'll be in charge of the incoming IT support requests flow. From incident to problem management, you're expected to own the Helpdesk process
- **IT security**: you’ll closely work with our CTO to ensure a secure cyber environment and optimize our security systems. You will also be a real partner in the ISO certification, working closely with our CISO.
- **Assets inventory and management** : being fully remote, our team requires a smooth and secure assets management. A fine-tuned fleet management will be your mandatory companion for a great Helpdesk remote support, from stock optimisation to suggestion of new partnership if relevant.
- **IT operations**: you'll need to handle extra tasks that are needed for a smooth-running remote Helpdesk service as hardware issues investigations, users communications, monitoring of tools and softwares performance, etc.
- **IT improvements**: you’ll be asked to think out of the box and to define again and again the best processes and tools: documentation, workflows, management of different suppliers, benchmark and implementation of new solutions, etc.

**Who you are**:

- 3+ years working in IT support, being responsible for 1st line support to internal users
- Experience supporting users located across multiple locations
- Experience MacOS and chrome system administration, understanding the key issues that are faced
- Experience in project management
- Capacity to provide efficient data and optimize cost
- Ability to look for initiatives or better quality/price ratio
- Experience in Security
- Fluent in English

**People also say that you are**:

- Patient
- A good communicator, you know how to make yourself understood and don’t take things for granted
- Data driven & logical
- Customer service oriented
- Hands-on, pro-active, with the ability to suggest new initiatives and easily implement it (e.g. Okta Google SignIn)
- Strong culture of confidentiality and information security
- At _Livestorm, we believe that diversity's got talent_
- We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage._
- Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive._
- Ready to apply? We are ready to meet you All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law._

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