Customer Support Coordinator

il y a 1 jour


Paris, France Gilson Temps plein

Location: Villiers-Les-Bel, France

Your MISSION

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide outstanding customer support by efficiently coordinating and answering customer questions regarding order status, stock availability and pricing
- Specifically focus and dedicated support to our North East, Central East and South East European Channel Partners.
- Develop basic technical knowledge of products and procedures and be able to provide 1st level of technical support
- Update CRM with relevant information
- Support quote process using our CRM system
- Perform purchasing for third party and or intercompany materials internationally.
- Coordinate shipment deliveries and pick-ups at our central warehouse in France
- Manage back orders and billing disputes
- Manage customer inquiry cases and complaints in our CRM system
- Support credit collection activities in collaboration with Finance
- Comply with defined standard operating procedures, safety regulations, and quality certificates
- Bring Voice of the Customer to all relevant Gilson departments to ensure customer satisfaction

JOB REQUIREMENTS

WORK EXPERIENCE
- 3 year experience in similar position

SKILLS OR KNOWLEDGE
- Customer focused
- ERP sales and distribution module & CRM expert use
- Ability to create seamless relationship with customers to increase their loyalty to Gilson
- Expert in Office Suite
- Computer operation/data entry skills
- Excellent typing skills
- Proficiency in French and English (read, write) required, German language skills preferred
- Knowledge of Incoterms, export procedures and documentary credits.

PHYSICAL ABILITY
- Requires good or corrected vision
- Ability to communicate verbally

OTHER
- Regular attendance and punctuality
- Ability to work well in a team
- Ability to acquire new skills and to accommodate change in the workplace
- Ability to work in fast-paced environment
- Excellent organization skills

Pay: From 1.00€ per year

Ability to commute/relocate:

- 95400 Villiers-le-Bel: Reliably commute or planning to relocate before starting work (preferred)



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