Customer Success Manager Senior
il y a 1 semaine
**En quelques mots, Sahar c'est**:
***:
- Une équipe jeune, mixte et en croissance
- Une implantation dans le secteur public auprès des ministères régaliens
- Une entreprise engagée pour l’innovation duale et la défense de la souveraineté technologique française
- Une entreprise incubée à ses débuts auprès de la Cyber Défense Factory du Commandement de Cyberdéfense (COMCYBER)
- Et surtout, une société qui a à coeur de mener des projets stimulants et innovants dans le domaine de la défense
**Descriptif du poste**:
En tant que "Customer Success Manager OSINT Senior" chez SAHAR, au sein du "Pôle CSM", vous intégrez une équipe pluridisciplinaire spécialisée dans l’accompagnement de nos clients sur l’utilisation de notre plateforme OSINT/Data.
La mission principale de cette équipe OPS est d'assurer l'accompagnement de nos clients. Point de contact privilégié, vous êtes garant du succès de la relation client et d'une expérience utilisateur optimale.
Vos principales missions sont:
- Assurer un contact quotidien avec les utilisateurs de la plateforme
- Comprendre les besoins de nos clients, les structurer dans un cahier des charges, en assurer le suivi et soutenir des rapports d'avancement pour la Direction
- Garantir la bonne intégration de nos solutions chez nos clients
- Organiser et animer des formations à l'utilisation de la plateforme OSINT/Data
- Explorer des cas d'usages sur des thématiques d'intérêt pour nos clients
- Présenter ces cas d’usages aux clients et prospects en support du « Pôle commerce »
- Être la voix du client lors de réflexions d'amélioration de la plateforme
**Profil recherché***:
Diplômé(e) d'une formation supérieure de type école de commerce, école d'ingénieurs, master universitaire, IEP avec une spécialisation en intelligence économique, sécurité et défense, intéressé(e) par les enjeux cyber, vous recherchez un challenge au sein d'une jeune entreprise à forte croissance, engagée pour la souveraineté technologique française.
- Vous justifiez d'une expérience significative d'au moins 5 années sur un poste avec une forte appétence pour la relation client : CSM, chef de projet, account manager, etc.
- Vous êtes doté(e) d'une très bonne capacité d'analyse, vous êtes curieux(se) et capable de monter rapidement en compétence sur des thématiques diverses
- Vous faites preuve d'empathie et de bienveillance pour accompagner les utilisateurs au quotidien et dans leur parcours d'intégration de la plateforme
- Vous faites preuve de discrétion et de rigueur dans votre travail
- Vous avez un intérêt pour la cyber/data/tech, ainsi qu'une maîtrise des outils bureautiques Office (Word, Excel et PowerPoint)
- Vous maîtrisez les techniques élémentaires de recherche en sources ouvertes (OSINT/SOCMINT/WEBINT/Dorks, etc.)
**Déroulement des entretiens**:
- Préqualification téléphonique ou visio avec notre recruteuse
- Entretien 1 avec notre Directeur des Opérations
- Entretien 2 avec les membres du Pôle CSM
- Entretien 3 : avec la Direction de SAHAR
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