Guest Experience Manager
il y a 4 semaines
Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.
SALON 24
Thematically designed as a retrospective of the historic Parisian salons, Salon 24 is an immersive hospitality experience inspired by the visionary founder of the modern Olympics, Pierre de Coubertin. Well known for his involvement with sport, Coubertin’s philosophy of “giving ones best and striving for perfection”, also translated to a unique advocacy for artistic and cultural expression.
Following in Coubertin’s footsteps through the Paris Olympic games from 1924 through present day, Salon 24 will celebrate the evolution of 100 years of sport, art and culture.
THE ROLE
As a Guest Experience Manager for Paris 2024 Hospitality Program during the Paris 2024 Summer Olympic Games, your primary responsibility will be to handle guests’ needs at Salon24 and ensure the highest level of guest satisfaction and maintain high-quality service delivery. You will work closely with Salon24 Manager to ensure seamless coordination of guest movements throughout their daily itinerary.
ESSENTIAL FUNCTIONS & RESPONSIBILTIES
Primary Responsibilities:
- Assist the development of the guest experience design book for the staff to understand all the IOC assets in the venue, history so they can give additional explanations to the guests.
- Manage the athletes appearances technical book and order the required material.
- Be the link with the IOC for “Olympism Made Visible” exhibition.
- Report directly to Salon 24 Manager and coordinate daily staff schedule for L2/L3 Supervisors working within the Olympism Made Visible exhibition.
- Support the delivery of an exceptional hospitality experience to the guests.
- Provide a friendly and welcoming meet and greet service with efficiency.
- Assist guests throughout their journey and deal effectively with any issues or challenges that arise to make the guest experience a memorable one.
- Act as a point of reference for Salon 24 guests, providing local knowledge, Olympic information, and assistance to guests in all situations and at all stages of the program during their Olympic experience at Salon 24.
- Ensure that guest services are adequately prepared to meet the unique needs of client providing personalized assistance as necessary.
- Work together with Venue manager to identify and address any operational challenges that may impact guest services. Collaborate on contingency plans to maintain a high level of guest satisfaction and provide quick solutions to emerging issues.
Specific Responsibilities of Salon 24 Guest Experience Manager:
- Planning and maintaining the daily entertainment schedules.
- Working with the rest of the management team to plan daily run of shows to plan the daytime events, scheduling in:
- Guest appearances
- VIP access
- Entertainment green rooms
- Daily management of guest arrivals/departures and experience
oCoordinate guest arrivals/departures at Salon 24.
- Be present in the welcoming area of Salon 24 to assist guest flow during arrival, as well as F & B Event Manager.
- Act as first point of contact for guests arriving at Salon 24 and provide a friendly and welcoming meet and greet service, managing Salon 24 flow during busy times.
- Coordinate with security director on guest flow and direction for all new arriving guests.
- Directional assistance and local knowledge and resource for guests on the Champions program.
- Enrich the overall guest experience whilst in Salon 24
- Management of staff
- Management of the front of house staff to ensure they
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