Vp of Engineering, Support Suite
Il y a 2 mois
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
**About the Team**:
Team’s mission is to create the best Support products (Helpdesk, Automate & Phone) to empower Brands to deliver an exception customer experience to their shoppers.
Success of the team is measured by the quality (ie CSAT) & efficiency (ie Automation Rate) of the service that brands that use our support suite of products.
These products produce the bulk of revenue, the fastest growing in our offering & what Gorgias’s brand is known for.
**Team members & their LinkedIn**:
**Their Stack (for engineering roles)**:
Languages used:
- Python (backend)
- TypeScript (frontend)
- Java (data streaming)
**Databases**:
- Postgres is our main workhorse streams CDC pipeline feeding other services.
- ElasticSearch is used for full-text search.
- Clickhouse for OLAP workloads.
Streaming:
- RabbitMQ
- Kafka
**What You’ll Do**:
- Work with large SaaS code bases that span across multiple services.
- Streaming data pipelines on top of Kafka.
- Advanced analytics workloads on top of Clickhouse and Cube.
- Software architecture design and review experience with close collaboration of Staff/Principle engineers.
- Manage multiple teams in a 100+ engineering organization.
**Who You Are**:
- Years of software engineering experience: 20+
- Experience as Senior Director/VPE: 2y minimum. Ideally 3y+
- Experience as Senior Software engineer: 7y minimum, ideally 10y+
- Technologies: Python, Java (Flink), Typescript, Postgres, Kafka.
- Background: Has been a senior software engineer in the past.
**Nice to haves**:
- Clickhouse
- ElasticSearch
**Perks & Benefits**:
5-week vacation
Paid sick leave
6 weeks full remote/year
Paid parental leave (16 weeks)
MacBook Pro
Monthly lunch stipend of $300
Health insurance with up to 100% of premiums paid for employees - Anthem explore our plans
Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
Get up to $700 to set up your workstation at home (working from home should feel breezy)
Get up to $2000 of learning material and wellness support per year This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats
**More cool things to know about Gorgias...**:
- Raised our Series C-2 for $29M in May 2024: Article Here
- We went from 0 to 15,000+ merchants using our platform since 2016
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- Discover the Gorgias Platform
- Learn about our Compensation Policy
Compensation Range: $291.5K - $322.2K
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