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Guest Relation
Il y a 3 mois
Référence
- GUEST 15H - GLCE-10665
- Filière-Métier
- COMMERCE
- Localisation
- France / Ile-de-France / PARIS
- Type de contrat
- CDI
- Temps de travail
- Temps Partiel
- établissement
- Magasin Champs Elysées - 52 avenue des Champs Elysées
- Votre Rôle- Rattaché au manager des équipes services, nous recherchons un Guest Relation / Conseiller Clientèle pour un contrat CDI de 15 heures en WEEK-END (samedi & dimanche).
- Devenir Guest Relation, c'est devenir le garant d'un service d'excellence, polyvalent et mettant tout en œuvre pour proposer une expérience sur mesure à chacun de nos clients.
- Vous êtes passionné par les services et adorez le contact humain ?
- Alors nous sommes faits pour nous entendre
- Rejoignez-nous et mobilisez vos compétences de conseiller pour faire vivre à nos clients une expérience Galeries Lafayette Champs Elysées inoubliable. Vos principales missions seront les suivantes:
- Accueillir et orienter le client, dès son entrée, dans le respect des standards d'excellence Galeries Lafayette Champs Elysées ;
- Traiter toutes les demandes formulées par les clients (de la création de cartes cadeau à l'encaissement, en passant par la gestion des litiges) ;
- Gérer la relation client omnicanal (click & collect, vente à distance, détaxe) ;
- Proposer aux clients des services personnalisés et de qualité (retouche, livraisons à domicile, raccompagnement en taxi etc.)
- Votre ProfilTravaille en équipe et apporte du soutien à ses collègues en cas de besoin tout en faisant preuve d'autonomie
- S'adapte aux différentes activités avec un sens avisé des priorités
- Passionné par la relation client, dynamique et orienté service/vente
- Bon niveau d'Anglais
Poste à pourvoir immédiatement.
- Magasin ouvert 7j. / 7 de 10h à 21h.
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