Guest Relations Officer

il y a 1 semaine


Paris, Île-de-France Accor Temps plein

Job Title: Guest Relations Manager at Sofitel Paris Le Faubourg

About the Role:

We are seeking a highly skilled Guest Relations Manager to join our team at Sofitel Paris Le Faubourg. As a key member of our hotel community, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our guests.

Key Responsibilities:

  • Guest Welcome and Support: Welcome and assist guests in their rooms, providing a warm and personalized welcome to ensure a seamless stay.
  • Personalized Experience: Personalize each guest's stay to provide a unique and memorable experience, tailored to their individual needs and preferences.
  • Quality Follow-ups: Conduct daily quality follow-ups with different hotel departments to ensure that our guests receive the highest level of service and attention to detail.
  • Complaint Resolution: Handle complaints and provide the best possible solutions to resolve any issues that may arise during a guest's stay.

Requirements:

  • Experience in Luxury Hospitality: A minimum of 2 years' experience in a luxury hospitality environment, with a proven track record of delivering exceptional customer experiences.
  • Strong Customer Relations Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike.
  • Language Skills: Fluency in English, with additional language skills a plus.
  • Technical Skills: Familiarity with Opera software is a plus, but not required.

What We Offer:

  • Competitive Salary and Benefits: A competitive salary and benefits package, including a 13th-month salary bonus after 6 months and a profit-sharing bonus after 3 months.
  • Opportunities for Growth and Development: Opportunities for growth and development within the Accor group, with access to numerous training opportunities and a supportive team environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including access to the ALL Heartists program with exclusive advantages and experiences.

Accommodations and Perks:

  • Internal Laundry Service: Access to an internal laundry service for uniforms, ensuring that you always look your best.
  • Meal Allowance: A meal allowance to support your well-being and productivity.
  • Sustainable Mobility Package: A sustainable mobility package to support your daily commute and reduce your carbon footprint.

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