Regional Technical Account Manager

Il y a 7 mois

Paris, France Ledger Temps plein

We're making the world of digital assets accessible and secure for everyone. Join the mission.

Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.

At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.

**We're making the world of digital assets accessible and secure for everyone. Join the mission.
**Location**: Paris

**Reporting to**: Director of Service Delivery Management

**Team**: Global Operations Team

As a **Regional Technical Account Manager for the EMEA**, based in Paris, you will serve as a linchpin in Ledger Enterprise Solutions' global expansion efforts, particularly in the European market. Reporting directly to the Director of Service Delivery Management, you will be responsible for both pre-sales and post-sales technical support, ensuring that our clients receive an unparalleled service experience. Your role goes beyond traditional Account Management; you will act as a technical consultant and a strategic partner to our clients, which include digital assets infrastructures like exchanges and custodians, as well as financial institutions and professional investors. You will leverage your deep technical expertise and sales acumen to foster long-term relationships and drive customer satisfaction.

In this position, you will spearhead Ledger's local development in Europe, promoting our innovative Ledger Enterprise Solution. Your technical skills will be crucial in helping clients secure their digital assets, while your sales ability will contribute to expanding Ledger's footprint in a rapidly growing market. You will **collaborate with various internal teams**, including Business Development, Marketing, Product, and Engineering, to ensure that Ledger's solutions are perfectly aligned with client needs. Your role will also involve a significant level of autonomy, as you will be coordinating with our teams based worldwide in Europe, Asia, and the U.S. This role is ideal for someone who possesses a unique blend of **technical prowess, sales ability, and interpersonal skills**. If you are analytical, well-organized, and have a natural interest in Blockchain technology, this role offers an exceptional opportunity to make a significant impact on Ledger's growth and success.

**Your mission**:

- Manage the Ledger solutions related activity of key customers: onboarding, monitoring of operational activity, answer technical-related queries in a timely manner. Provide product knowledge and answer product related questions
- Monitoring usage patterns to provide the best service delivery experience
- Guarantor of the integration and roll-out of new features and services, including providing the necessary documentation and technical guidance
- Oversee Technical Support activities and act as the key point of contact with customers for technical issues and technical related questions. Be the point of escalation for client service matters and provide technical support to pre-sales activities
- Establish dashboards and review of technical KPIs related to the platform performance (SLAs, service monitoring) and ensure the proper execution of the contract
- Help build processes we will use to scale our client service organisation while maintaining a premium level of client support. Work closely with the engineering team and our product specialists to resolve detailed, technical client problems
- Participate in the improvement of internal processes and good practices (management of incidents, problems, changes)
- 20% of time business travel

**Client Success mindset**
- Drive the highest standards in customer satisfaction
- Focus on retaining and growing the revenue for existing Ledger Vault customers
- Ensure the highest level of Ledger Vault usage amongst the client base by leveraging training tools, engaging in periodic discussions, monitoring the usage on an ongoing basis
- Be client focused, the ideal mind being to understand Ledger’s client’s ambition to help them grow and succeed with us
- Ensure the proper resolution of technical challenges by coordinating the Infrastructure and Engineering and Service Delivery Management team members

**What we're looking for**:

- 7-10 years’ experience in a client facing technical role: either technical account management, QA manager, service delivery manager, or any relevant highly tech role
- High interest in the cryptocurrency ecosystem and strong understanding of

  • Commercial & Technical Account Manager

    il y a 2 semaines

    Paris, France Carbon Activated Europe Temps plein

    **Responsable de compte commercial et technique** **Salaire allant jusqu'à 70k€ (DOE) + prime + voiture + avantages.** **Lieu : France, à domicile** Un responsable de compte commercial et technique est requis pour un fabricant et distributeur international de produits et services de charbon actif. En tant que fournisseur mondial de premier plan, ils...

  • Technical Account Manager

    il y a 2 semaines

    Paris, France GlobalBlue_IT Temps plein

    Job Description TECHNICAL ACCOUNT MANAGER - FRANCE Reporting to: IT Director - France Location: Paris-France OVERVIEW Nature and aim of the position The holder of this position will manage the technical relationship with Local & International Accounts merchants, covering the full cycle from pre-sale, implementation of Issuing Solutions integration...

  • Regional Account Manager

    Il y a 7 mois

    Paris, France Fortinet Temps plein

    **Regional Account Manager **In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Commercial accounts and leverage these...

  • Regional Account Manager

    Il y a 5 mois

    Paris, France Fortinet Temps plein

    **Regional Account Manager - Paris, France **In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Commercial accounts and leverage...

  • Technical Account Manager

    Il y a 5 mois

    Paris, France PASQAL Temps plein

    **About Pasqal** PASQAL designs and develops Quantum Processing Units (QPUs) and associated software tools. In addition to the exceptional computing power they provide, QPUs are highly energy efficient and will contribute to a significant reduction in the carbon footprint of the HPC industry. As part of our strong growth, we are recruiting a Technical...

  • Technical Account Manager, France

    il y a 7 jours

    Paris, France Nutanix Temps plein

    Hungry, Humble, Honest, with Heart.The OpportunityNutanix is hiring a Technical Account Manager (TAM) in Paris, France to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships and build trusted advisor relationships with Nutanix...

  • Technical Account Manager, France

    Il y a 2 mois

    Paris, France Nutanix Temps plein

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Nutanix is hiring a Technical Account Manager (TAM) in Paris, France to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships and build trusted advisor relationships with...

  • Remote Technical Account Manager

    il y a 1 semaine

    Paris, France Aspen RH Temps plein

    Présentation de l’entreprise Aspen RH, cabinet de recrutement de cadres et dirigeants, recrute pour l’un de ses clients, acteur de tout premier plan sur le marché du Cloud, un(e) Technical Account Manager En tant que Technical Account Manager (TAM) Senior, vous êtes responsable d’aider les clients à adopter avec succès les offres Cloud. ...

  • Remote Technical Account Manager

    il y a 7 jours

    Paris, France Aspen RH Temps plein

    Présentation de l’entreprise Aspen RH, cabinet de recrutement de cadres et dirigeants, recrute pour l’un de ses clients, acteur de tout premier plan sur le marché du Cloud, un(e) Technical Account Manager En tant que Technical Account Manager (TAM) Senior, vous êtes responsable d’aider les clients à adopter avec succès les offres Cloud. ...

  • Technical Account Manager

    il y a 4 semaines

    Paris, Île-de-France Databricks Temps plein

    Job Summary:The Technical Account Manager - Data and AI is responsible for leading the technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts. This role requires a deep understanding of data and AI technologies and the ability to communicate effectively with both technical and business...

  • Technical Account Manager Whoz Software Solutions

    il y a 4 semaines

    Paris, Île-de-France Whoz Temps plein

    Unlock Your Potential as a Technical Account Manager at WhozAbout UsAt Whoz, we're revolutionizing the way businesses operate with our innovative SaaS platform. As a trusted advisor to our clients, you'll be at the forefront of our sales efforts, driving growth among our largest and most strategic customers.We're seeking an experienced Technical Account...

  • Sr. Technical Account Manager

    il y a 2 semaines

    Paris, France Visa Temps plein

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Technical Account Manager

    il y a 2 semaines

    Paris, France Aspen RH Temps plein

    Présentation de l’entreprise Aspen RH, cabinet de recrutement de cadres et dirigeants, recrute pour l’un de ses clients, acteur de tout premier plan sur le marché du Cloud, un(e) Technical Account Manager En tant que Technical Account Manager (TAM) Senior, vous êtes responsable d’aider les clients à adopter avec succès les offres Cloud. Votre...

  • Technical Account Manager

    il y a 1 mois

    Paris, France Dataiku Temps plein

    Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations,...

  • Associate Technical Account Manager, France

    Il y a 3 mois

    Paris, France Nutanix Temps plein

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Nutanix is hiring a Associate Technical Account Manager (TAM) in Paris, France to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships and build trusted advisor relationships...

  • Technical Account Manager

    Il y a 2 mois

    Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Technical Account Manager

    il y a 2 semaines

    Paris, France PayPal Temps plein

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. **Job...

  • Regional Account Manager

    Il y a 4 mois

    Paris, France Fortinet Temps plein

    **Regional Account Manager (Territory) **In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Commercial accounts and leverage these...

  • Technical Account Manager

    Il y a 4 mois

    Paris, France Scaleway Temps plein

    Depuis nos bureaux situés à Paris et à Lille, nous perfectionnons quotidiennement l'écosystème cloud de Scaleway, dont nous sommes les premiers utilisateurs. Nos quelques 25 000 clients nous choisissent pour notre redondance multi-AZ, notre expérience-utilisateur fluide, nos datacenters neutres en carbone ainsi que nos outils natifs de gestion...

  • Technical Account Manager

    Il y a 7 mois

    Paris, France swan.io Temps plein

    **About**: Swan, a European fintech company, is the easiest way to add banking features to your product. This can be called “Banking-as-a-Service” or “Embedded finance”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use. Swan already has 94 customers...