Technical Account Manager
Il y a 3 mois
Depuis nos bureaux situés à Paris et à Lille, nous perfectionnons quotidiennement l'écosystème cloud de Scaleway, dont nous sommes les premiers utilisateurs.
Nos quelques 25 000 clients nous choisissent pour notre redondance multi-AZ, notre expérience-utilisateur fluide, nos datacenters neutres en carbone ainsi que nos outils natifs de gestion d'architectures multi-cloud. Nos produits incluent des solutions entièrement gérées pour le bare metal, la conteneurisation et les architectures serverless, offrant ainsi un choix responsable dans le domaine du cloud computing.
Rejoignez notre équipe dynamique de près de 600 collaborateurs venant de divers horizons, dans un environnement stimulant et international alliant excellence technique, créativité et partage.
**About the job**
The Excellence team is growing, and we are looking for a Technical Account Manager to improve the customer experience and personalized support.
Reporting to Pierre-Antoine Paganelli, you will be in direct contact with our developers, product management and sales team, and your mission will be to ensure customer satisfaction and create loyalty for our top customers.
**Minimum qualifications**:
- Very good command of English
- Demonstrate excellent communication skills
- Solid knowledge of the cloud environment
- Advanced knowledge of hardware, software and network dimensions
**Responsibilities**:
- Technical management of a portfolio of clients with a specific service level
- Show proactivity and reactivity to the request of the clients under your responsibility, in accordance with our SLAs
- Manage the activity surrounding our Business clients (onboarding, operational activity, growth, new requirements, reporting)
- Act as a privileged contact for our biggest accounts in case of an incident
- Work hand in hand with our Sales teams to make sure of customer satisfaction and of PoC success.
**Localisation**:
- Based in our offices in Paris or Lille
Si vous ne vous voyez pas cocher toutes les cases, n'hésitez pas à postuler tout de même. Ne vous limitez pas à une description de poste - on ne sait jamais
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