Technical Account Manager
Il y a 7 mois
**About**:
Swan, a European fintech company, is the easiest way to add banking features to your product. This can be called “Banking-as-a-Service” or “Embedded finance”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use.
Swan already has 94 customers across 10+ European countries, large enterprise and startups alike. They include Carrefour, Pennylane, Alma, and Ride Capital. We’re on track to take things much, much further, by embarking on Europe — localizing our product, and internationalizing our team and partner portfolio.
Swan has received 21M€ funding from VCs like Accel and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe.
We have a hybrid remote-work policy, with 150+ Swanees across offices in Paris, Bordeaux, Berlin, Amsterdam and Barcelona Wherever you’re coming from, come as you are We’re open to all kinds of people, from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way
**To learn more about us**: About Swan ; Our story.
***Job description**:
Swan is looking for a Technical Account Manager to join its team. Reporting to Thomas, our Head of Operations, you will join a team our Operations team and will work closely with the Business and Sales team.
**Your mission**
- Support our clients towards the success of their onboarding, by helping them understand and use our APIs
- Respond to functional and technical questions from customers, by questioning them - understanding their context and their needs
- Develop a consultative and solution-based approach to answer our customers needs
- Improve documentation and implement any idea allowing a better client onboarding
- Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations and Sales teams) to improve our processes and imagine new features
**Your team**
Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience.
This team includes our Technical Account Managers, end-user support, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there
Learn more about Technical Account Manager position.
**Preferred experience**:
**You’re a great match if**:
- An engineering background centered around web technology
- Previous experience in Pre Sales, Technical Account Manager, Technical Project Manager role would be a plus
- Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions
- Knowledge of HTTP, REST and OAuth
- Ability to understand and explain technical concepts from developers to C-levels
- Excellent working abilities in English. A second European language (French, Spanish, German, Dutch) would be a plus.
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.
It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief._
- When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area._
**About Swan**:
**Perks of being a Swanee**:
- ESOP packages available
- Flexible remote policy, ask us about it
- The best health insurance: Alan
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.
- We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days.
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
- This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.
**Our values**:
**Be human**: Be straightforward, transparent, and sincerely care. It's all about integrity and doing the right thing.
**Ambition**: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions
**Collaboration**: We believe in the power of collective intelligence. We love to challenge others' ideas and be challenged in return. May the best ideas win.
**"Move fast, don't break things”**: If we must choose between security and going fast, we choose security. We are in banking, after all.
**Make everything simple**: Simplicity.
You can find out m
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