Customer Support
il y a 6 jours
Some issues may be due to technical bugs on the platform, in which case, you will ensure to follow-up on them internally before getting back to the clients.
In addition, to help our clients understand how the platform works and learn by themselves, you will be responsible for identifying anything missing or outdated in our documentation and library of support articles and participating in their improvement and development.
You will work closely with the Customer Success Managers and Technical Support Engineers but also with Product and Tech teams. You will report directly to the Customer Support Manager.
**Contract & Location**:
- Permanent full-time contract
- Paris Office, with a smooth remote work policy (up to 3 days a week)
**A few examples of your responsibilities**:
- ** Client Support**:
- Answer questions about how to use the platform, raised by our clients
- Be proactive in the optimization and updates of our support platform
- Become a product expert
- **
Bug management**:
- Investigate and follow-up on bugs through Jira and Intercom
- Be proactive on support processes to provide the best customer experience
- Consolidate our clients feedback, needs and pain points to our Product team to enhance the platform
- **
Documentation and Support articles**:
- List missing and outdated support articles
- Update existing articles and write new ones
**What we offer**:
- ** The opportunity to unleash your creativity.** You’ll be free to contribute to the processes, the tools and the organisation of the team.
- ** No micromanaging.** Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact.
- ** International reach.** Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English.
- ** Continuous education. **We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- ** Unique career opportunity. **By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
- ** Lots. Of. Fun. **Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
- ** Remote working, flexible schedule. **This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
- ** Time for yourself.** After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.
**️ What we look for**:
- Tech-savvy and have some knowledge in HTML/CSS/Javascript.
- Caring, empathetic and proactive - able to help people through a difficult time and have a passion for helping people and solving problems
- A great communicator, an active listener, and can communicate messages in a clear, concise and effective way - your written communication skills are excellent, both in French and in English
Our hiring process is made of 5 steps:
- 1. Once your resume sent, our Talent Acquisition team will contact you to learn more about you or let you know when your profile doesn’t match our requirements
- 2. You will meet with the hiring manager so you can discuss your skills and motivation to join our team
- 3. You will complete a short case study.
- 4. You will meet with the Professional Services Director
5. A final culture fit check can be done to make sure that the match is good, both for AB Tasty and for you
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