Contact Channels Project Manager
Il y a 6 mois
**Position**:
Au sein du département Digital and Client Development dans l’équipe Client Services Centers Central, Louis Vuitton recrute un _Contact channels project manager - CSC Central_ team, pour soutenir les opérations et les projets visant à optimiser la distribution des flux de contacts (tous médias) vers les services clients Louis Vuitton.
Le périmètre comprend 10 Services Clients dans le monde, avec plus de 1500 Conseillers clientèle et Managers en charge de la relation à distance avec l’ensemble des Clients Louis Vuitton et de leur faire vivre l’expérience luxe à distance.
Au sein de l'équipe, le Chef de Projet participera:
- Contribuer grâce à son expertise à la réflexion, la mise en œuvre et le déploiement des canaux de contacts des services clients en soutien de son manager
- assurer l’avancement de projets visant à améliorer l’expérience des utilisateurs dans le service client sur les sujets de téléphonie (Genesys) et du connecteur de téléphonie (Salesforce) : au recueil, priorisation et suivi des demandes fonctionnelles des partenaires en zone (wishlists).
- être le point de contact des zones (superviser les sujets urgents) et mener les réunions de suivi bi-mensuelles avec tous les CSC ainsi qu’animer la communauté de champions Genesys autour du monde
- assurer l’accompagnement des zones dans l’adoption de nouveaux outils/fonctionnalités (formations, Q&A, réunions ponctuelles si nécessaire)
- être le point d’entrée des potentielles pannes et assurer le suivi des résolutions
- travailler en binome avec l’équipe training et qualité pour tous les projets partagés : grilles de qualité, bases de connaissances
**Profile**:
Vous êtes de formation Master I/Master II école de commerce/ingénieur ou équivalent universitaire.
Nous recherchons un profil avec 5 ans d’expérience minimum sur des fonctions similaires avec du management de projet dans un contexte international et multiculturel.
- Management/continuous improvement des fonctionnalités d’un outil technique
- Expérience activité centre de contacts clients (idéalement B2C)
- Connaissance de Genesys Cloud ou d’un autre outil de téléphonie serait un plus
- Connaissance de la Méthode Agile serait un plus
- Anglais courant et français conversationnel serait un plus
**Additional information**:
Basé en CDI à Paris, vous serez rattaché(e) au Contact Channels Manager - CSC Central Team.
-
Contact Channels Project Manager
Il y a 6 mois
Paris, France Louis Vuitton Temps pleinPOSTE Au sein du département Digital and Client Development dans l’équipe Client Services Centers Central, Louis Vuitton recrute un _Contact channels project manager - CSC Central_ team, pour soutenir les opérations et les projets visant à optimiser la distribution des flux de contacts (tous médias) vers les services clients Louis Vuitton. Le...
-
Contact Channels Solution Manager
Il y a 6 mois
Paris, France Louis Vuitton Temps pleinPOSTE Au sein du département Digital and Client Development dans l’équipe Client Services Centers Central, Louis Vuitton recrute un _Contact channels Solution Manager - CSC Central_ _team_, pour définir et gérer les opérations, les projets, et les outils visant à optimiser la distribution des flux de contacts (tous médias) vers les services clients...
-
Contact Channels Solution Manager
Il y a 6 mois
Paris, France Louis Vuitton Temps pleinPOSTE Au sein du département Digital and Client Development dans l’équipe Client Services Centers Central, Louis Vuitton recrute un _Contact channels Solution Manager - CSC Central_ _team _(F/H), pour définir et gérer les opérations, les projets, et les outils visant à optimiser la distribution des flux de contacts (tous médias) vers les services...
-
Channel Development Manager
il y a 1 mois
Paris, France MillerKnoll Temps pleinWhy join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our...
-
Project Manager Solar
Il y a 5 mois
Paris, France Allen Recruitment Consulting Temps plein**Location**: Paris, Paris, France**Type**: Permanent - **Job** #24595 Are you ready to embark on an exciting and expansive growth journey with our client, a global innovative tech firm revolutionising the Clean & Renewable Energy market? Based in Paris, the company is pioneering new solutions, delivering cutting-edge products and solutions f its expansive...
-
Channel Business Manager
il y a 4 semaines
Paris, Île-de-France Palo Alto Networks Temps pleinAbout the RoleWe are seeking a highly skilled Channel Business Manager to join our team at Palo Alto Networks. As a Channel Business Manager, you will be responsible for driving business growth through strategic partnerships with key channel partners.Your Key ResponsibilitiesDevelop and execute business plans to maximize growth opportunities with channel...
-
Channel Partners Manager
Il y a 6 mois
Paris 8e, France Talkspirit Temps pleinHolaspirit, a Talkspirit Company is a Saas company for improving daily work in organization. Our scale-up is now positioned in the world's top collaborative solutions (Gartner). Adopted by several hundred organizations, it aims to become an international leader, already present in **40 countries.** With strong growth, our long term goal is to be a complete...
-
Channel Sales Account Manager
Il y a 6 mois
Paris, France Fortinet Temps pleinChannel Account Manager - Orange NorthLocation: Paris or Lille, FranceThe Channel Account Manager (CAM) will build and promote the company’s position as the global leader in Unified Threat Management, focusing on the partner community within the assigned territory. This role is crucial for the revenue growth of the region, aligning with the company growth...
-
Assistant Channel Account Manager
Il y a 5 mois
Paris, France EGERIE Temps pleinTu souhaites intégrer une entreprise visionnaire, internationale qui place le produit et la technologie au cœur de sa stratégie ? **EGERIE recherche un(e) Assistant Channel Account Manager H/F en alternance basé à Paris** Editeur de logiciel leader dans de l’analyse et le pilotage des risques cyber en Europe, EGERIE est reconnue par les plus hautes...
-
Fortinet Channel Sales Development Manager
il y a 2 semaines
Paris, Île-de-France Fortinet Temps pleinChannel Account Manager - Orange NorthThe ideal candidate will be responsible for building and promoting Fortinet's position as the global leader in Unified Threat Management within the assigned territory. This role is crucial for revenue growth, aligning with company targets. The Channel Account Manager will be accountable for Orange, North area operations,...
-
Channel Sales Account Manager
Il y a 2 mois
Paris, France Fortinet Temps plein**Channel Account Manager (GSI)** The Channel Account Manager (CAM) will build and promote the company’s position as the worldwide leader in Unified Threat Management, specifically through the partner community within the assigned territory. Must be a key contributor to the revenue growth of the region and manage to the company growth targets. Accountable...
-
Junior Msp Channel Account Manager
Il y a 6 mois
Paris, France Mimecast Temps pleinJunior MSP Channel Account Manager - “At Mimecast, we don't just offer a job; we present a thrilling opportunity to be at the forefront of shaping the future of cyber resilience. Your expertise, dedication, and passion will make an impactful difference, not just for our clients but for the cybersecurity landscape. We look forward to welcoming you to our...
-
Channel Account Manager
Il y a 6 mois
Paris, France Jumpcloud Temps plein**All roles at JumpCloud are Remote unless otherwise specified in the Job Description. **About JumpCloud** - JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...
-
Channel Manager
Il y a 5 mois
Paris, France SFR Temps pleinIntitulé du poste Channel Manager Description de la mission SFR Business, groupe Altice France, est la marque Entreprise du deuxième opérateur télécom français. SFR Business développe des solutions télécoms et des services ICT simples, fiables, adaptés aux enjeux de chaque entreprise, quels que soient leur métier et l'usage de leurs...
-
Project Manager
Il y a 2 mois
Paris, France Algolia Temps pleinThe Algolia Engagement Management Practice is a key enabler of our strategic onboarding program, focusing on supporting customers alongside technical counterparts via scoped professional services. As a Technical Onboarding & Engagement Manager, your job will require knowledge of Algolia's suite of products and post-sale service offerings, but an innate...
-
Project Manager
Il y a 6 mois
Paris, France SHEIN Temps plein**ABOUT US** SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we...
-
Channel Development Manager Emea
Il y a 7 mois
Paris, France Rubrik Job Board Temps pleinAs the Channel Development Manager, you will grow the channel business in your dedicated region through partner onboarding, strategic partner planning, enablement, and driving sales acceleration and pipeline generation activities. As a Channel Development manager your priority is to grow Rubrik business within our channel with Partner Sourced New Logo is at...
-
Junior Channel Manager France
Il y a 5 mois
Paris, France Advantech Temps pleinSales - France - Paris **Your Challenge**: - In cooperation with global sales, technical support and ecosystem, you represent us in the Paris area. You develop the business in advanced industrial embedded solutions. **Your Responsibility**: The position of Channel Manager is quite a challenging job. - You are responsible for the cooperation you have with...
-
Junior Marketing Project Manager
Il y a 6 mois
Paris, France myPOS Temps pleinmyPOS is a London-based fintech company operating in over 30 European countries, offering SMEs a complete business payment solution. myPOS offers affordable and integrated payment solutions that change the way businesses accept card payments across all channels-in-store, online, and remotely. myPOS is experiencing significant growth, and its marketing and...
-
Senior Marketing Manager
il y a 1 mois
Paris, Île-de-France Suntory Global Spirits Temps pleinAt Suntory Global Spirits, we're driving growth through impactful marketing and innovation. As a key member of our team, you'll play a critical role in leading customer growth, category, and channel marketing across different channels and segments.The role requires strong strategic, conceptual, and data analytics skills to drive effective execution of brand...