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Rejoignez Reevive, la première marketplace intelligente spécialisée dans la réparation des produits électroniques grand public. Avec une mission centrée sur la durabilité et l'innovation, nous avons déjà aidé +1 500 particuliers à réparer leurs appareils et avons +350 réparateurs inscrits dans notre réseau. Notre objectif de l'année 2024 ? Conquérir le marché BtoB en proposant une nouvelle offre aux entreprises : la gestion de leur parc-it
**Lieu**: La Pension des Entrepreneurs, 40 Cité des Fleurs, 75017 Paris
**Le poste**: Customer Success Manager en stage
Reevive recherche un(e) Customer Success Manager en stage pour jouer un rôle clé dans la satisfaction et la fidélisation de nos clients. Vous serez le garant de la qualité du service offert à notre réseau de +350 réparateurs inscrits et de notre portefeuille client qui ne cesse de grandir.
Idéal si vous cherchez à développer vos compétences en gestion de la relation client au sein d'une start-up dynamique et en pleine croissance.
**Le poste**:
- Gérer et suivre les relations avec nos clients.
- Analyser les besoins des clients et proposer des solutions adaptées.
- Collaborer étroitement avec les équipes de vente et marketing pour assurer une expérience client unifiée.
- Participer à la création et à l'optimisation de processus pour améliorer la satisfaction client.
**Profil recherché**:
- Personnalité : Empathique, communicatif/ve, orienté(e) solution, et proactif/ve.
- Compétences : Excellentes compétences en communication en français, capacité à comprendre et à répondre aux besoins des clients.
- Intérêt : Passion pour la relation client et la technologie (la connaissance de la réparation est un plus).
BAC +2/3 minimum
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