Customer Success Strategy Manager
il y a 5 heures
About the Role:
As a Customer Success Strategy Manager at Contentsquare, you will play a vital role in driving business growth and customer satisfaction. This is a demanding yet rewarding position that requires strong analytical skills, excellent communication abilities, and a passion for customer success.
Key Responsibilities:
- Owning day-to-day processes and providing an overview of the end-to-end customer experience in the Mid-Market segment
- Partnering with Business Insights, Sales, Finance, and Sales Operations to drive accurate forecasting and reporting
- Driving content and Q&A coordination for regional Quarterly Business Reviews (QBRs) and All-Hands meetings
- Monitoring commission plan execution, including question resolution and exception request approvals
- Regularly tracking Key Performance Indicators (KPIs) against organizational business goals
- Owning quarterly Churn and Downsell analysis for Mid-Market, with trend summaries and strategies for churn prevention
- Collaborating with the Business Intelligence team to provide accurate and timely data-driven insights
- Overseeing strategic program, process, and systems rollouts in Mid-Market through a designed framework for scale
Requirements:
- 3+ years of experience in Customer Success or Revenue Operations
- Proven track record of working with Commercial or Mid-Market customers at scale
- Excellent data management and systems usage skills
- Strong team player attitude and global mindset
- Dedicated project leadership and execution skills, with experience using Excel/Google Sheets
- Strong collaborative skills and ability to influence peers and management
- Independently capable of seeking information, solving problems, and delivering results in complex situations
- Comfortable analyzing data and presenting to leadership in a clear and concise manner
What You'll Need to Succeed:
$85,000 - $110,000 per year, depending on location and experience. A competitive salary that reflects your value to our organization.
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