Customer Support Specialist

il y a 4 semaines

BasenBasset, France Diagnostica Stago Temps plein

**STAGO presentation**:
Joining Stago means contributing to healthcare in a human scale and international company.

World reference in In Vitro diagnostics and privileged partner of laboratories, Stago designs, manufactures and markets throughout the world the widest range of reagents and instruments for hemostasis analysis.

Join us and take part in a unique adventure within a company recognized for its expertise and strong human values

Are you looking for new challenges? If you want to develop and bring your expertise in a company in which customer satisfaction is embedded in its DNA, look no further, we have a job for you

**Job description**:
We are looking for a Customer Support Specialist to join our Stago BNL Service department. It’s an office based function in Leiden, The Netherlands

You will join a team of 8 people and ensure the following missions:

- First level remote support to our customers (Hotline)
- Analysis of reagent or QC cases and set-up appropriate action plans
- First level (remote) technical support for our installed equipment
- Strong interaction and communication with your colleagues in the field (FSE and Application)
- Correct follow-up of KPI’s and reports in our CRM system
- Strong collaboration with international colleagues and other departments (Sales, Marketing, Application and Management)

Trainings in hemostasis and technical training on our products will be provided upon your integration.

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