Account Manager
Il y a 2 mois
Company Description
**Work smart, have fun and make an impact**
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.
We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page.
If you have questions about the company or open roles you can chat with an insider.
**Job Description**:
Strategic Account Management and Customer Success
- Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools
- Advise customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
- Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
- Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
- Develop and maintain Account Plans for all assigned customers
- Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions
- Promote and upsell of additional services when suitable
- Lead and successfully manage contracts renewals
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
**Other**:
- Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs
- Lead and/or support a variety of Customer-focused projects
- Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
**Qualifications**:
- 5+ years successful customer management, account management, or consulting experience acquired in a fast paced environment
- Excellent communication skills (Both written and verbal) in English, and French is a must. Other languages proficiency would be a plus such as Italian and Spanish
- Ability to summarize key findings in a presentable powerpoint presentation
- Excellent excel and data analytical skills
- Experience in developing Account Plans
- Computer literate (MS office, Google Suite, SalesForce or CRM, Project management tools )
- Interest to work in an international and multicultural environment
- Self-driven, results oriented and team player
- Ability to be agile in an ever changing environment
- Thrives in a fast paced environment
- Passionate about sustainability
Additional Information
In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.
For more information about EcoVadis please visit our site:
A new job with purpose awaits you
**Can the hiring process be adjusted to suit my needs? Yes.**
**Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.
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