Account Manager
Il y a 7 mois
Job Description:
Our Account Managers are the point of contact for clients and run large portfolios of accounts. You will educate, manage and problem solve Affiliate Marketing campaigns for our Advertisers and Agencies, via internal tools and technology to grow their business and overall portfolio.
KEY RESPONSIBILITIES
Client management
- Manage a portfolio of clients
- Ramp up new clients quickly and efficiently - meet requirements and set clear expectations
- Ensure that clients are managed profitably - give strategic advice to support their growth plans
- Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information
- Retain existing clients and manage dispute resolution
- Work with dedicated Senior Manager to manage overall client experience
- Perform delivery of client strategy in regular Account Review face-to-face presentations
- Learn, understand and advise clients on how to use our technology
- Administrative
- Regularly review contracts to understand contracts and billing mechanisms
- Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
- Own revenue and forecasting for own client portfolio
- Maintain documentation of client performance and activities in internal systems
Collaboration
- Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories
- Work closely with publisher services to identify partnership opportunities to grow our business
- Work closely with Analytics’ team to help interpret data and build more effective strategies
- Work with other channel counterparts to provide full Rakuten Marketing experience to clients
- Plan communication activities for your account’s campaigns, alongside MarCom team
- Develop, maintaining, and extending relationships internally and externally
- Take on 1-3 internal projects per year
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical
- 3+ years of digital marketing experience including client service (agency, client or consulting)
- Fluent in French and English
- BA degree in a Marketing field preferred
- Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
- Experience in strong client relationships, reinforced by building trust, advising and upselling
- Good project management skills
- Web literate (tracking analytics and methods)
- Personal effectiveness
- Highly organised, self-motivated, good time-management, able to prioritise
- Think creatively, has a problem-solving approach and uses professional judgment
- Proactive - continually looking for ways to grow and improve within own role
- Works well under pressure and to tight deadlines
- Inquisitive approach to continuously learning on the job
Communication
- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
- Excellent written and verbal communication
- Confident interpersonal skills
Results focus
- Detail-orientated
- Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
- Proof that you can set and surpass KPI targets
Teamwork
- Reliable and able to work independently on targets
- A real team player that is able to integrate and work closely with an enthusiastic team
Understanding of business
- Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing
- Five Principles for Success
- Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
- Always improve, Always Advance - Only be satisfied with complete success - Kaizen
- Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
- Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
- Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
- Speed Speed Speed - Always be conscious of time - take charge, set clear goals, and engage your team
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