Junior Customer Success Manager

il y a 3 semaines

Massy, France Ivalua Temps plein

**JUNIOR CUSTOMER SUCCESS MANAGER (M/F)**
- Ivalua is a leading provider of cloud-based procurement solutions globally. With rapid growth, Ivalua is looking for an Interim CSM Jr to replace one of our Customer Success staff members leaving for maternity leave. Planned period is July to November._

**THE OPPORTUNITY**

As a Junior Customer Success Manager, you'll play a critical role in ensuring that our customers are successful and getting value and support out of the Ivalua platform. You'll manage a portfolio of customers as their solutions are implemented and rolled out. In this role, you'll be responsible for providing the best Support (in close collaboration with our Maintenance Department), increasing user adoption, measuring success, and addressing roadblocks if they come up.

You will also be managing the renewals for a small portion of Customers.

Being a people person is a necessity for this position. You'll often find yourself traversing between business and technology topics.

**WHAT YOU WILL DO WITH US**
- Build and strengthen client relationships by developing success plans and executing those plans in a timely and organised manner.
- Identify upsell opportunities and work with the sales team to see them through the sales cycle.
- Manage client expectations and desired outcomes using strong leadership, project management, presentation skills, and business acumen.
- The primary point of escalation for account issues, following through on resolution by Partners, Professional Services, Sales, and/or Maintenance teams.
- Act as the Ivalua client advocate for assigned book of clients, ensuring key decision-makers understand the value of Ivalua.
- Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations.
- Create and manage client reference-ability plans for assigned book of clients.
- Coordinate and manage regularly scheduled meetings with clients to ensure day-to-day operations run as expected and that special projects and product implementations run smoothly.
- Report client status to all levels of the organization using both qualitative and quantitative measures.
- Demonstrate the best-practices solution to make the case for an expansion of modules licensed and to show opportunities for improvement.
- Capture, coordinate, and track client feature requests with the Product Team

**YOUR PROFILE**

If you have the below experience and strengths this role could be for you

**Skills and Experience**
- Ability to create good business relations and development opportunities with key sponsors in the install base.
- Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success (Marketing, Product, Sales, Finance, Executive)
- Experienced in motivating customers to adopt new features or services.
- Fluent in French and English.
- Ability to travel up to 30% of the time.

**Preferred Education / Experience**
- Master's degree
- 2 years either in a Sales Position or better a CSM position

**WHAT WE CAN DO FOR YOU**
- An innovative and stimulating work environment.
- A great Team Spirit with seasoned Customer Success members
- Flexibility with 2-3 days working from home days per week possible.
- Great training and career development
- You will work with a diverse and global team made up of exceptionally passionate, talented and motivated colleagues who are established leaders in their field
- Regular social events, team sports or musical activities (under normal conditions)
- We pride ourselves in customer experience, Agility, Pragmatism, Positive attitude and enthusiasm, Team play, Continuous learning and Improvement and accountability.

**COMPANY OVERVIEW**

A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard. This is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.

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