Customer Success Lead
Il y a 6 mois
**About Us**
LimoLane is the Digital Platform for sustainable mobility that is disrupting the Premium Business Travel Industry, allowing clients to book a chauffeur in a simple, fast, and intuitive way.
We ensure a one-stop place for all premium business travel needs while providing a platform for chauffeurs to scale their business. We provide seamless and hassle-free connections thanks to a unique combination of tailor-made service and digital optimization.
We are growing fast and in the last 3 years, we made more than 250.000 transfers for +1.500 clients in 500+ cities worldwide.
Our goal for the next 3 years is to become the Premium Mobility leader in Europe.
We have offices in Milan, London, Paris, Rome and Tirana.
We're on the lookout for a dynamic and driven Account Manager to join our high-performing sales team in France and embark on a rewarding adventure. Hop on the ride with us Come on a journey set to make a real change to the way Premium Business Travel is done.
**How you will contribute**:
As an Account Manager, you will assist our customers in the use of our products and affiliate services offered. You will be constantly "present" in the customer's life, supporting them in every need and consolidating our reputation as a company that offers excellent customer assistance during all sales and after-sales procedures.
Your responsibilities include resolving customer questions, recommending solutions, and walking product users through features and functionalities of our platform. To be successful in this role, you must be an excellent communicator who can earn customer trust through at least 3 years of customer service experience.
Specifically, you will:
- Identify customer needs and help them use specific features.
- Analyze and report product failures (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information on technical issues and helpful discussions with customers.
- Monitor customer complaints and provide assistance.
- Share feature requests and effective solutions with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Collect customer feedback and share it with our product, sales and marketing teams.
**How you will Succeed**:
- At least 3 years' experience as a Customer Service Specialist or similar CS role.
- Fluent in French and English
- Familiarity with our sector (transport and services) is a plus
- Understanding how CRM systems work (Salesforce)
- Excellent communication and problem-solving skills
- Multitasking ability
- High chameleon capabilities from customer to customer
- You're ready to embrace new challenges and adapt to evolving market dynamics.
**What we Offer**:
- Be part of an exciting journey where you have the chance to shake and shape up a whole industry, together with experienced entrepreneurs and tier 1 investors
- Join a young, motivated, and international team
- Access to LimoLane’s networks and social events
- Company phone
- Possible remote work
- 50% coverage of transportation expenses
**Job Types**: Full-time, Permanent
**Salary**: 35,000.00€ - 40,000.00€ per year
Ability to commute/relocate:
- Paris (75): Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- customer service: 3 years (preferred)
- Salesforce: 3 years (preferred)
**Language**:
- french (preferred)
- english (preferred)
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