Customer Business Support Marine Equipment

il y a 4 semaines

Marseille, France Lloyd's Register Group Temps plein

**Date**:16-Feb-2023

**Location**: Marseille, FR, 13002

**Company**:Lloyds Register

Job ID:38093
Location:Marseille : Les Docks : 10 Place
Position Category:Administration/Business Support

**Customer Business Support
- **Marine Equipment & Components**

**Marseille
- France (1 year fixed term contract)**

**Role Summary**:
As part of this role, you will support the delivery of a professional and responsive service to internal and external clients.

**Main Responsibilities**:

- Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets.
- Build and maintain good client relationships through proactive communication and action to fulfil client expectations.

Identify and refer potential client complaints and opportunities for new business.
- Responsible for the accuracy and completeness of client data in Marine & Offshore business systems.
- Liaise with and provide support to other team members, departments and offices, as may be required.
- Develop a good understanding of Marine & Offshore products, services, systems and processes on an on-going basis.
- Identify and suggest improvements to service delivery processes and procedures.
- Support other team members and new staff to transfer knowledge of Marine & Offshore products and processes.
- Actively contribute to team meetings and client service initiatives.
- Carry out any other task within the client service team, at the request of the line managers.

**Key Health & Safety Responsibilities**:

- Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
- Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

**Required Qualifications**:

- A degree or equivalent from a tertiary organisation recognised by Lloyd's Register
- Previous experience of working in a business to business client service environment, preferably dealing with business clients.
- Using own initiative able to prioritise and work on multiple tasks to tight deadlines and high degree of accuracy.
- Able to work as part of a team to contribute to achieving departmental/business objectives.
- Excellent command (written and oral) in English language using relevant professional terminology.
- Computer literacy in MS Office tools.

**Preferred but not required**:
Excellent command (written and oral) in French language using relevant professional terminology.

**You are someone who**:

- Communicates in a structured way and has ability to present technical ideas in simple way
- Has drive for results, solution focused thinking and is keen to take accountability and ownership for delivering customer needs.
- Can self-manage and prioritize tasks towards achieving goals
- Demonstrates initiative and proactiveness and has flexibility adjusting your approach when necessary.
- Has good planning and process management skills (scopes the length and difficulty of tasks; sets objectives and goals; breaks down work into process steps)
- Has perseverance in the face of obstacles
- Displays a team spirit, particularly in a multicultural environment and ability to work both independently and as part of a team with colleagues in person and around the world.
- Is customer focused and driven to achieve excellent customer service.

**What we offer**
You will be working in a friendly work environment which is highly productive, collaborative and innovative - where your voice is heard.

**About Lloyd's Register**
The Lloyd's Register Group (LR) is an independent risk management organisation that helps to improve our clients' quality, safety, environmental and business performance throughout the world. This is mirrored in our mission statement "working together for a safer world".

LR is a global engineering, technical and business services organisation and a maritime classification society, wholly owned by the Lloyd's Register Foundation, a UK charity dedicated to research and education in science and engineering for the benefit of the community at large.
Our expertise and activities cover Marine & offshore Classification and Marine Performance Services.

**Interested?**

**Diversity and Inclusion at Lloyd's Register**:
Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the sa

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