Customer onboarding Manager
Il y a 4 mois
About Us
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
En tant que Customer Onboarding Manager, vous serez responsable de diriger l'équipe chargée de garantir une transition fluide et efficace pour nos nouveaux propriétaires, depuis la signature du mandat de gestion jusqu'à la pleine opérationnalisation de leur propriété.
Responsabilités :
Superviser l'équipe d'onboarding et coordonner les activités pour assurer un processus d'intégration efficace des propriétés dans notre portefeuille.Assurer que chaque propriété répond aux normes de qualité établies par nos standards de qualité, en coordonnant les ajustements nécessaires avec les propriétaires.Collaborer avec les propriétaires pour recenser et documenter les équipements présents dans chaque appartement, en vue de leur mise en valeur dans nos annonces.Définir et mettre en place les politiques d'accueil et de départ pour chaque propriété, en accord avec les standards de l'entreprise et les préférences des propriétaires.Identifier les opportunités d'automatisation et d'optimisation des processus d'onboarding pour améliorer l'efficacité opérationnelle et réduire les délais.Profil recherché :
Expérience avérée dans la gestion d'équipes, idéalement dans le secteur de l'hospitalité ou du service à la clientèle.Excellentes compétences en communication et capacité à travailler de manière collaborative avec différentes équipes.Fortes compétences organisationnelles et capacité à gérer plusieurs projets simultanément dans un environnement dynamique.Orienté résultats, avec une forte capacité à résoudre les problèmes et à prendre des décisions efficaces.Maîtrise des outils de gestion de projet et capacité à analyser les données pour identifier les opportunités d'amélioration continueWe encourage you to apply even if you are missing a skill or two Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps
Diversity and Inclusion
GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.
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