Credit and Collection Representative

Il y a 7 mois


BoulogneBillancourt, France STICHD France Temps plein

Description de poste:
En tant que gestionnaire de recouvrement, vous travaillez au sein du service client STICHD France. Dans ce rôle, vous assurez le recouvrement rapide et efficace des paiements impayés des clients stichd. En outre, vous travaillez en étroite collaboration avec le support commercial, les ventes et les finances pour surveiller les limites de crédit et les soldes des comptes des clients et agissez en conséquence. Le représentant en recouvrement vise à avoir une longueur d’avance et à réduire au minimum les montants en souffrance et les risques.

Responsabilités:

- Modalités de paiement : négociez des modalités de paiement ou des modalités de paiement alternatives avec les clients qui éprouvent des difficultés à payer leurs factures à temps.
- Tenue de registres : Tenir des registres précis des paiements des clients, des soldes impayés et des accords de paiement.
- Requêtes des clients : répondez aux demandes des clients concernant les factures, les paiements et les soldes des comptes.
- Surveillance des limites de crédit : examinez régulièrement les partenaires commerciaux pour vous assurer que les limites de crédit sont respectées et non dépassées et créez, en collaboration avec les ventes, de nouvelles demandes de limite de crédit si nécessaire.
- Collaboration avec l'équipe des ventes, du support commercial et des finances : coordonner avec l'équipe des ventes, du support commercial et des finances pour résoudre tout problème lié à la facturation, aux paiements ou aux comptes clients.
- Reporting : Préparer des rapports réguliers sur les performances de recouvrement, l'ancienneté des créances et tout risque potentiel pour les flux de trésorerie pour les ventes et le support commercial.
- Résolution des litiges : résolvez les litiges ou les divergences de facturation en temps opportun et de manière professionnelle.
- Amélioration des processus : identifiez les opportunités de rationaliser les processus de recouvrement et d'améliorer l'efficacité des flux de trésorerie.
- Conformité : Garantir le respect des politiques de l'entreprise et des exigences légales liées à la gestion des collections.
- Gestion des relations : établir et entretenir des relations positives avec les clients tout en garantissant la protection des intérêts financiers de l'entreprise.
- Forte collaboration avec l'équipe Finances, pour assurer une gestion optimale des collections et s'aligner sur les priorités.
- Autres activités et/ou projets pertinents en cours.

Compétences requises:

- Capacité à analyser des problèmes de paiement complexes, à identifier les causes profondes des comptes en souffrance et à développer des solutions pour les résoudre efficacement.
- D'excellentes compétences en communication verbale et écrite sont essentielles pour interagir avec les clients, négocier les modalités de paiement et résoudre les litiges avec professionnalisme et tact.
- Attention au détail
- Compréhension des principes financiers
- Commercial; la capacité d’équilibrer les intérêts financiers et commerciaux
- Capacité à collaborer efficacement avec des équipes interfonctionnelles

Nous offrons un environnement dynamique où vous pourrez développer vos compétences en gestion du crédit et contribuer au succès financier de l'entreprise.

Type d'emploi : Temps partiel
Statut : Cadre

Rémunération : 17 200,00€ à 18 300,00€ par an

Nombre d'heures : 20 par semaine

Lieu du poste : En présentiel



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