Service Delivery Coordinator

Il y a 6 mois

Strasbourg, France Uni Systems Temps plein

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Delivery Coordinator to join our UniQue team

What will you be bringing to the team?
- Coordination of the day to day delivery of all live service elements in accordance with agreed SLAs and contractual requirements
- Contribution to incident management; co-ordination of direct and indirect reports to ensure issues are investigated and rectified as swiftly as possible, whilst maintaining quality and minimising risk
- Building and maintaining strong relationships with operational peers to oversee and ensure all service lines are provided in accordance to Service Level Agreements (SLAs)
- Responsibility for ensuring effective reporting is generated when required, including detailed incident reporting
- Ensuring quality is maintained throughout the service delivery process
- Develop a good understanding of the Agency’s services operations and functional processes
- Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered
- Assist in support models and managing transition of projects and new services into the business as usual model
- Assist in coordinating Problem and Release management activities to ensure effective service management
- Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks
- Coordinates with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual fulfilment and involves Supplier Management when necessary
- Conducts Post Resolution Review of critical problems and supports in following up of their activities together with the Service Delivery Manager
- Ensures that Problem Management Key Performance Indicators (KPIs) are reported and their targets are met

**Requirements**:
What do you need to succeed in this position?

**Education**
- Minimum 4 years of relevant education (master or equivalent) after the secondary school

**Minimum experience requirements**:

- Minimum 6 years of experience in enterprise level IT environments.
- Minimum 3 years of Change/Incident/Problem Management or Project Management experience.
- ITIL/ITIL V3 Foundation Certification
- People-management skills coupled with strong communication skills
- Good planning skills that go along with proper time management.
- Problem-solving skills.
- Proven communication skills with multiple levels of an organization, including interaction with senior management
- Strong influencing and relationship management skills.
- Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
- Self-driven and resourceful to achieve goals independently as well as work well in groups.
- High level of IT literacy - MS Office (Word, Excel, PowerPoint).
- Good knowledge of cyber security concepts, processes and technologies.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation, or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

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