Delivery Experience Manager France

Il y a 5 mois

Strasbourg, France zooplus SE Temps plein

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

**Job Description**:
As a Delivery Experience Manager for France, your primary responsibility will be to ensure a seamless and delightful delivery experience for customers. You will be responsible for managing and optimizing the end-to-end delivery process, from order placement to final delivery, with a strong focus on customer satisfaction and operational efficiency.

**Key Responsibilities**:
1. Customer Experience Management:

- Develop and implement strategies to enhance the overall delivery experience for customers in France.
- Monitor customer feedback and satisfaction levels, identifying areas for improvement and taking proactive measures to address them.
- Collaborate with cross-functional teams, including logistics, operations, customer support, and marketing, to align delivery processes with customer expectations.

2. Delivery Operations:

- Oversee and optimize the entire delivery process, including order processing, shipment tracking, and final delivery.
- Collaborate with third-party logistics providers (3PLs) and couriers to ensure timely and accurate deliveries.
- Implement and enforce delivery standards, policies, and procedures to maintain consistent service quality.

3. Performance Analysis and Reporting:

- Track and analyze key performance indicators (KPIs) related to delivery operations, such as on-time delivery, delivery accuracy, and customer satisfaction.
- Generate regular reports on delivery performance and provide insights to management for decision-making and process improvement.

4. Process Improvement:

- Identify bottlenecks and inefficiencies in the delivery process and develop and implement solutions to streamline operations and improve delivery performance.
- Continuously evaluate and enhance delivery technologies and systems to stay up-to-date with industry best practices.

5. Teamwork:

- Coordinate with the delivery coordinator and procurement department
- Foster a collaborative and customer-centric culture within the team, promoting excellence in service delivery.

**Qualifications**:

- Bachelor's degree in business, logistics, supply chain management, or a related field. Advanced degree is a plus.
- Proven experience in delivery operations management, preferably in the e-commerce or retail industry.
- Strong understanding of logistics and supply chain processes.
- Excellent analytical and problem-solving skills, with the ability to identify trends, patterns, and improvement opportunities.
- Proficiency in data analysis and reporting using tools such as Excel, SQL, or similar software.
- Familiarity with customer experience management strategies and tools.
- Fluent in French and English, both written and verbal.

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations.

**Our benefits**:
20% discount in our zooplus shop
Internal and external training
Team events
️ Restaurant tickets
Discount Program via Happypal

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

LI-Hybrid

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

  • Delivery Experience Manager France

    Il y a 5 mois

    Strasbourg, France zooplus SE Temps plein

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As a Delivery Experience Manager for France, your primary responsibility will be...

  • Delivery Experience Manager France

    Il y a 6 mois

    Strasbourg, France zooplus SE Temps plein

    Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. **Job Description**: To supply our customers across Europe quickly and in accordance...

  • Delivery Experience Manager France

    Il y a 6 mois

    Strasbourg, France zooplus SE Temps plein

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.To supply our customers across Europe quickly and in accordance with our...

  • Service Delivery Manager

    il y a 4 semaines

    Strasbourg, Grand Est, France SOA People Temps plein

    Service Management RoleAs a Service Delivery Manager at SOA People, you will be responsible for the end-to-end management of all RTS Business services. This includes functional support, mini-projects, technical support, and license maintenance. Your key objectives will be to ensure seamless service delivery, identify areas for improvement, and implement...

  • Service Delivery Manager

    Il y a 5 mois

    Strasbourg, France Spie Temps plein

    **Description du poste**: **Intitulé de la fonction / poste**: Service Delivery Manager H/F **Type de contrat**: Durée indéterminée **Nature de contrat**: Temps plein **Statut**: Cadre **Votre mission**: Le Service Delivery Manager est en charge du suivi de contrats d'Infogérance sur les métiers de SPIE ICS. Dans le respect des process ITIL, il...

  • Service Delivery Manager Senior

    Il y a 5 mois

    Strasbourg, France Digora Temps plein

    **Qui est Digora ?** Expert depuis plus de 20 ans dans l’infrastructure IT et dans la gestion de données, nous aidons les directions informatiques à appréhender les défis d’une infrastructure toujours plus performante et innovante. **Digora, c'est avant tout une histoire de rencontres** Toujours en quête d’excellence, nous recherchons des profils...

  • Project Manager

    il y a 4 semaines

    Strasbourg, Grand Est, France RTX Temps plein

    Job SummaryWe are seeking a skilled Project Manager to lead our Agile Delivery team. The successful candidate will have experience of working on agile programmes, relevant recent demonstrable experience of successful programme execution in a highly regulated and/or controlled environment, and the ability to engage with technical experts with credibility and...

  • Service Delivery Manager

    Il y a 6 mois

    Strasbourg, France Forum Emploi-Formation-Alternance: Talents Handicap Temps plein

    L'entreprise _**_Sopra Steria_**_ recherche activement des profils pour le poste suivant: **Description de l'entreprise** Sopra Steria, acteur majeur de la Tech en Europe reconnu pour ses activités de conseil, de services numériques et d’édition de logiciels, aide ses clients à mener leur transformation digitale et à obtenir des bénéfices concrets...

  • Service Delivery Manager

    Il y a 6 mois

    Strasbourg, France Forum Emploi-Formation-Alternance: Talents Handicap Temps plein

    **Description de l'entreprise** Sopra Steria, acteur majeur de la Tech en Europe reconnu pour ses activités de conseil, de services numériques et d’édition de logiciels, aide ses clients à mener leur transformation digitale et à obtenir des bénéfices concrets et durables. Il apporte une réponse globale aux enjeux de compétitivité des grandes...

  • Service Delivery Coordinator

    Il y a 5 mois

    Strasbourg, France Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Delivery Coordinator to join our UniQue team! What will you be bringing to the team? - Coordination of the day to day delivery of all live service elements in accordance with agreed SLAs and contractual requirements -...

  • Delivery Manager Strasbourg 45k€

    Il y a 5 mois

    Strasbourg, France Sfeir Temps plein

    SFEIR, c'est avant tout une communauté de 900 techs en France, en Belgique et au Luxembourg. ”SFEIR : Pure player du digital et de la transformation numérique” Nous aidons nos clients à: - Être compatible avec le futur en développant leurs architectures SI, Cloud et Data ; - Donner de la valeur à leurs données, innover avec l'IA ; - Créer de...

  • Delivery Manager

    Il y a 5 mois

    Strasbourg, France Apside Temps plein

    Et si vous étiez prêt pour un nouveau challenge qui soit enfin à la hauteur de vos compétences ? **Vous ?** La **gestion de projet** vous passionne ? Les projets Agiles ont peu de secrets pour vous ? Vous êtes à l'aise sur l'animation et la coordination d'équipe et possédez de **bases solides en développement.NET **alors ce poste de** Delivery...

  • Service Delivery Manager

    il y a 1 mois

    Strasbourg, France Sopra Steria Temps plein

    Description de l'entrepriseSopra Steria, acteur majeur de la Tech en Europe avec 56000 collaborateurs dans près de 30 pays, est reconnu pour ses activités de conseil, de services numériques et d’édition de logiciels. Il aide ses clients à mener leur transformation digitale et à obtenir des bénéfices concrets et durables. Le Groupe apporte une...

  • Delivery Manager H/F

    Il y a 2 mois

    Strasbourg, France Apside Temps plein

    Et si vous étiez prêt pour un nouveau challenge qui soit enfin à la hauteur de vos compétences ?Vous ?La gestion de projet vous passionne ?Les projets Agiles ont peu de secrets pour vous ?Vous êtes à l'aise sur l'animation et la coordination d'équipe et possédez de bases solides en développement .NET alors ce poste de Delivery Manager H/F est fait...

  • Director ServiceNow Platform Service Delivery

    il y a 4 semaines

    Strasbourg, Grand Est, France RTX Temps plein

    Job Summary:The Director of ServiceNow Platform & Strategy is responsible for the development, maintenance, and continuous improvement of the ServiceNow platform and environment.This leadership role is accountable for the delivery of ServiceNow (SNOW) transformation and related operations used to enable business capabilities and services across the RTX...

  • Service Delivery Manager

    Il y a 2 mois

    Strasbourg, France HN SERVICES Temps plein

    Au sein d'un centre de service vous serez en charge du pilotage de celui-ci. Vous assurerez la relation entre le client du secteur de l'assurance et le CDS. Assurer la relation entre le CDS et le client. Accompagnement sur l'analyse et les développements si nécessaire Accompagnement sur la monté en compétence technique de l'équipe si nécessaire Assurer...

  • Test Lead-france

    Il y a 5 mois

    Strasbourg, France Axiom Software Solutions Temps plein

    **Job Description**: Test Lead - Objectives: Leadership in defect management across consortium partners and customer, experience in testing automation, Jira, qTest, TOSCA **Experience**: Experience in testing organization and governance. Knowledge of testing automation with qTest and TOSCA Coordination with the CIC delivery center in Romania (team of 20+...

  • Customer Experience Manager

    il y a 4 semaines

    Strasbourg, Grand Est, France Audensiel Temps plein

    Audensiel is a multi-specialist player in digital transformation, business consulting and technology consulting. We support our clients in all sectors of activity in France and internationally in the following areas:Key Responsibilities:Establish a professional relationship with clients to achieve ongoing client satisfactionMonitor actions to be implemented...

  • Director ServiceNow Platform Service Delivery

    il y a 4 semaines

    Strasbourg, Grand Est, France RTX Temps plein

    Director ServiceNow Platform Service DeliveryJob SummaryThe Director of ServiceNow Platform & Strategy is responsible for the development, maintenance, and continuous improvement of the ServiceNow platform and environment. This leadership role is accountable for the delivery of ServiceNow (SNOW) transformation and related operations used to enable business...

  • Experienced Customer Experience Manager

    il y a 3 semaines

    Strasbourg, Grand Est, France Audensiel Temps plein

    Audensiel is seeking a Customer Experience Manager to support its clients in digital transformation projects.Audensiel, a multi-specialist player in digital transformation, business consulting and technology consulting, requires an experienced Customer Experience Manager to support its clients in all sectors of activity in France and internationally.Key...