Delivery Assurance Manager
il y a 4 semaines
**About constellr**
We are operating at the interface of climate tech, agriculture, and space, combining engineering, Earth Observation, and agronomy to address one of the biggest challenges of our time: how to ensure global food security
With offices in **Brussels**, **Freiburg,** **Munich, and Toulouse,** we are a diverse team, comprised of highly motivated and passionate professionals who share a common vision to revolutionize decision-making in tomorrow’s smart farming industry.
**Our Mission**
constellr is at the forefront of precise temperature monitoring from space. Our technology delivers the market's most accurate and dependable thermal data with our Land Surface Temperature model excelling in precisely measuring temperature for organizations that depend on highly accurate insights. Join us in advancing impactful initiatives, particularly in agriculture, where our expertise contributes to transformative projects in global food production.
**The Role**
With the launch of our **HiVE satellite mission in 2025**, we are looking for a **Delivery Assurance Manager** to lead and refine our delivery value chain—from initial customer requests to the final delivery of premium data products. This role is pivotal in ensuring our operations are efficient, reliable, and aligned with customer expectations, making a significant impact on our portfolio's success.
You will join our **Delivery Team**, responsible for ensuring the successful delivery of data products and fostering customer success. Collaborating with satellite operations, data processing, and product management teams, you’ll play a key role in the smooth execution of delivery operations.
- Review customer contracts with the Sales team to assess operational readiness, highlight risks, and identify opportunities for improvement.
- Develop a detailed map of customer demand for 2025, broken down by region and timing, to align resource allocation.
- Conduct simulations with the Satellite Operations team to balance capacity with customer needs, providing strategic recommendations for contract fulfilment and regional delivery.
- Analyze the full order lifecycle and live operations processes, identifying systems, manual steps, and operator requirements.
- Measure and evaluate time spent in each stage (data processing, quality control, delivery) to identify inefficiencies.
- Assess operational roles across teams to determine staffing needs for live operations.
- Identify key risks and establish mitigation strategies for critical failure points.
- Develop a standardised framework with clear processes, roles, and troubleshooting protocols to ensure seamless coordination during live operations.
**About you**
**Education**
- Master’s degree in Aerospace engineering, Remote Sensing Engineering, Computer Science, or a related technical field.
**Technical Expertise**:
- Proven experience in Earth Observation mission operations, including the full data delivery lifecycle (from customer requests to satellite tasking, data acquisition, processing, and delivery).
- Strong track record of managing and optimizing operational workflows, identifying bottlenecks, and enhancing processes across multiple stages.
- Familiarity with quality assurance and risk management methodologies (e.g., FMEA) to identify and address operational risks.
- Excellent English communication skills, with the ability to explain complex technical concepts to diverse audiences.
- Experienced in working across cross-functional teams, such as satellite operations, data processing, and customer success.
- Proactive and strategic thinker with a self-driven approach to problem-solving and decision-making.
**Desirable Skills**:
- Expertise in workflow management systems, such as Argo Workflows.
- Experience with Data as a Service platform.
- Familiarity with AWS cloud services and GitHub for operational tools.
- Hands-on experience with data processing systems and operational software
**Why constellr?**
- Join a fast-growing, diverse and motivated team with a strong drive for positive change
- Autonomy to set and deliver against your own goals, develop new skills and capabilities, and lead others to do the same.
- Directly influence your contribution to achieving several of the UN's sustainable development goals, including Zero Hunger, Clean Water, No Poverty and Climate Action
- Be part of a multi-disciplinary, and diverse team with a strong desire to change the world.
- Be a formative part of the team delivering the world’s first commercial infrared constellation into orbit, enabling an unprecedented understanding of our planet and its resources.
**Our Benefits**
- An attractive virtual shares package (Virtual Share Option Program)
- A company pension scheme (bAV) in cooperation with WWK Lebensversicherung (20% subsidy) for German employees
- Flexible working: we support remote or semi-remote working for many of our roles
- Work-life balance: we value everyone’s time and respect
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