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Customer Happiness Officer
Il y a 2 mois
**CDI**
**Temps plein**
**Selon profil**
**200 Rue des Tamaris, 34130 Saint-Aunès, France**
Afin de renforcer notre équipe actuelle, nous recherchons un Customer Happiness Officer H/F en CDI.
Les missions principales sont les suivantes:
- Répondre aux réclamations et avis clients et produits dans les délais impartis, par mails, courriers, appels, chat, réseaux sociaux en adoptant une réelle démarche commerciale et de satisfaction clients
- Monter des dossiers processés de SAV et les transmettre au service concerné
- Implémenter les tableaux partagés
- Activer/désactiver les cartes clubs/cadeaux
- Suivre les commandes/livraisons vers domiciles/magasins
**Profil recherché:
- Vous justifiez d'une expérience de 2 ans minimum exigée sur un poste similaire.
- Vous êtes dotés de bonnes capacités de communication,
- Vous savez vous adapter à différents interlocuteurs,
- Vous aimez travailler en équipe,
- Vous avez une fibre commerciale.
- Vous maitrisez le Pack Office, notamment Excel.
- Vous avez une appétence pour le Digital.
_A compétences égales, priorité aux personnes handicapées et autres bénéficiaires de l’obligation d’emploi._
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