Costumer Sucess Manager
il y a 3 semaines
**Multi-Rhservices Cabinet de recrutement,**
Notre Client acteur de la distribution d'enseigne de bricolage, recherche
**un Costumer Sucess Manager H/F**
Vous avez une expérience dans la distribution GSA et/ou GSB et/ou GSS, et vous avez une connaissance en Réseau de Franchise.
Vous êtes idéalement, contrôleur de gestion, Costumer sucess manager, ou votre rôle est la satisfaction de vos franchisés.
**Vos missions**:
Les enjeux du poste:
**Augmenter la satisfaction client B TO B, et accélérer le maillage des franchises.**
**Vos missions**:
- ** Animer les réunions pour dynamiser, consolider et impulser une synergie au réseau**
- ** Mesurer la satisfaction client**
- ** Mise en place de nouveaux outils de communications, d'echanges, de travail participatif.**
- ** Coordonner les échanges franchisés/ intégrer**
**Profil**:
Vous avez un niveau BAC+4/5
Vous avez une expérience en retail en administration des ventes d'un réseau de franchise, Contrôle de gestion,
Vous avez le sens du relationnel, le sens du commerce,
Les enjeux de votre poste accompagner le client dans le développement de son projet professionnel,
lui apporté des réponses rapide, et mesurer sa satisfaction.
Vous devez encourager le dialogue en interne et externe, promouvoir les valeurs de l'entreprise.
**Informations contractuelles**:
**Points incontournables***:
- Etre issu du monde de la distribution / du retail
- Expérience dans un environnement grande distribution GSA/GSS/GSA -Expérience en tant que Contrôleur de gestion, responsable ADV -Expérience en Franchise
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