Customer Service Assistant

Il y a 5 mois


Paris, France Maje Siège Temps plein

**Service**:
Marketing / Communication / Digital / E-commerce

**Intitulé du poste**:
Customer service assistant H/F

**Contrat**:
Stage

**Durée du contrat**:
6 mois

**Temps de travail**:
Temps complet

**Missions**:
Vous intégrerez le département expérience client pour accompagner et aider nos clients et le retail sur 3 grandes missions:

- Le service client
- Le support du réseau retail
- Le support Omnicanal
- En tant qu’assistant de service client, vous aurez pour rôle d’accompagner le service client sur diverses missions:
=> Assister le centre de service client dans la résolution de cas complexes
=> Création de carte cadeaux et avoirs
=> Gestions et suivi des remboursements
=> Envoi de gifting et pièces détachées aux clients

- En tant qu’assistant de service client, vous aurez pour rôle d’être support du réseau retail FR et Eu:
=> Gestion des litiges et appui auprès des boutiques,
=> Organisation de transferts de pièces
=> Rappel et mise à jour des documents de formation et procédure des boutiques et du service client
=> Organisation de visites boutique en vue de comprendre certaines problématiques et apporter un support
- En tant que support sur l’omnicanal, vous aurez pour rôle d’assurer le bon fonctionnement des flux Omnicanaux

=> Assistance pour la gestion des retours de commande e-commerce,
=> Gestion des problèmes d’exploitation (commande annulées, remboursement bloqués etc.)

**Profil**:
Vous avez une bonne aisance orale et excellente maitrise de l’orthographe et expression écrite.

Motivé et attiré par l’univers de la mode Anglais courant requis (écrit et oral)

**Localisation du poste**:
**Localisation du poste**:
Europe, France, Paris

**Niveau d'études min. requis**:
Bac

**Niveau d'expérience min. requis**:
1 an ou plus

**Langues**:
Anglais (Courant)



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