Product Support Specialist

il y a 3 semaines


Paris, France Drooms Temps plein

**Your tasks**:

- Planning and execution of confidential data room projects. Proactive check and follow-up during the project lifetime.
- Onboarding & Training: Web and in-house trainings, ensuring customers have a comprehensive understanding of our products and services.
- Document Management: Prepare and upload confidential documents, index and/or users. Administer and manage additional services, such as structuring, blacklining, and special reports.
- Planning and execution of confidential data room projects. Oversee the project's life cycle to ensure timely and high-quality delivery of information or help.
- Collaborate closely with other departments, especially with the Sales Team and the Customer Success Manager on client management.

**Your Profile**:

- 2+ years of experience in a customer support role, preferably within a SaaS company. Project management experience would be an advantage.
- Native/proficiency in French and Fluency in English, both spoken and written.
- Excellent customer service skills, with a focus on providing prompt and effective support.
- Strong communication skills, with the ability to convey complex information in a clear and concise manner.
- Teamwork: Ability to work effectively as part of a team, providing support to colleagues as needed.

**Our Benefits**:
In addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as an individual onboarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our French employees:

- Additional health insurance
- Lunch vouchers
- 50% refund NaviGo card
- 30 days of annual leave plus bank holidays
- Hybrid working model with office in central Paris
- Employee health initiatives
- Long service awards
- Special leave days
- After work events and annual company parties

**Contact**:
**About us**:
With almost 200 people hailing from 34 different countries we offer the flexibility of a midsized company coupled with the multicultural work environment of a global tech company. Despite us being spread across 8 locations we are one big team, passionate about helping our clients work smarter, focused on boosting productivity, and forever invested in our people.

What Do We Do?

Drooms allows for the transparent, efficient and secure management of confidential business processes such as commercial real estate transactions, mergers and acquisitions, NPL transactions and board communications.

Drooms’ clients include the world's leading real estate companies, consulting and law firms and corporations such as METRO GROUP, Evonik, Morgan Stanley, JLL, JP Morgan, CBRE, Rewe and UBS.

With nearly 110 employees at our main office in Frankfurt as well as around 70 colleagues in our European locations, Drooms employs people hailing from 34 different nations.



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