Associate Customer Care Advisor

Il y a 6 mois


Eu, France GoodLeap Temps plein

The Associate Customer Care Advisor role centers around taking phone calls from active Goodleap customers to assist them with their needs and present them with the appropriate cross-sell products Goodleap offers. At the same time, providing world-class customer service while keeping the customer’s information up to date within the company’s CRM.

**Essential Job Duties & Responsibilities**:

- Answering incoming calls and assisting customers with their inquiries.
- Verify and enter prospective client information into the designated CRM.
- Enter any customer escalations into the designated CRM.
- Make Outbound servicing calls to customers to offer cross sell products

**Required Skills, Knowledge & Abilities**:

- 1-2 years of proven customer service experience
- 1-2 years of phone sales experience preferred
- Prior experience with financial products is preferred.
- Self-motivated and extremely goal-oriented
- Good written and verbal communication skills
- Team Player
- Professional demeanor

Compensation: $18/hr.


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