Customer Engagement Manager
Il y a 7 mois
Customer Engagement Manager
**Category**:Commercial Marketing**Location**:Puteaux, Île-de-France, FR- Are you interested in building the vision and roadmap of our customer engagement strategy? Are you willing to lead, coach, and develop our team of 3 people? Do you have a sharp mind, attention to detail, business acumen, and the ability to influence business decisions through insightful metrics? Then keep reading**The position**
- In a context of portfolio expansion, you will be responsible to define and to execute a strategy to take our customer engagement approach, processes, and performance measurement, to the next level. You will lead and develop your team (2 digital project managers, 1 production & event coordinator) to deliver on operational and business partnering tasks. In more details, your missions will be to:
- Stay on top of industry trends, market dynamics and competitive landscape to inform and adapt customer engagement strategies.
- Establish and maintain KPIs to measure success of customer engagements / customer engagement strategy.
- Drive the development and optimisation of content production, both printed and digital, as well as supporting event production.
- Drive adoption and use of relevant tools and methodologies in collaboration with our HQs (region/global).
- Collaborate with cross-functional teams (e.g. Sales, Marketing,)
- Monitor the performance and take/recommend any corrective initiatives needed.
- Be a business partner to Senior Executives and operational teams.
- Develop and manage budget for the team activities.
**Qualifications**
- To be successful in this role, you have:
- A master’s degree, ideally in Engineering, in a Business School or in science
- Already had similar responsibilities linked to digital, customer engagement or multichannel engagement, internally or in consulting (long-term missions). Previous experience in the pharmaceutical industry is not a requirement. You have already been successful in building, implementing, and monitoring impact of a customer engagement strategy.
- Already had a team leadership/large project leadership experience. You enjoy coaching and developing your team.
- Strong strategic and analytical capabilities. You are rigorous, structured, data driven, business-oriented, and can present recommendations in a clear and simple way.
- You are fluent in English. Ideally, you are also fluent in French (oral and written)
**About the department**
- You will join our Customer Engagement and Business Excellence Department composed of 15 people who work in different functions (Frontline Excellence, Market Research & Customer Insights, Customer Engagement, Business Intelligence, Change management, and Project Management). You will report to our Customer Engagement & Business Excellence Senior Director. You will collaborate with various internal (French leadership team, all operational field and non-field teams, stakeholders at global/regional levels) and external stakeholders (External agencies) on a regular basis.**Working at Novo Nordisk**
- Novo Nordisk is its people. We know that life is anything but linear, and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 60,000 employees. Together, we go further. Together, we’re life changing.**Contact**Deadline**
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
-
Customer Insights
Il y a 7 mois
Puteaux, France Novo Nordisk Temps pleinCustomer Insights & Market Research Manager **Category**:Commercial Marketing**Location**:Puteaux, Île-de-France, FR- Are you interested in building the vision and roadmap to have stellar customer insights, customer experience, and market research activities? Are you willing to manage, coach and develop our team of 4 people? Do you have a sharp mind,...
-
Customer Success Manager CSM
il y a 3 jours
Puteaux, France Signaturit Group Temps pleinAbout UsSignaturit Group is a leading Saas companyrevolutionizing the way people do business through secure digital transactions.We are the European champions of unified digital transaction management helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity handle client onboarding and KYC (Know Your Customer)...
-
Sustainability Project Manager
Il y a 3 mois
Puteaux, France AXA Temps pleinRéférence de l’offre 240009CY Type de contrat CDI Niveau d'expérience Expérimentés Société du groupeGIE AXA Famille métierMarketing et communication Localisation PUTEAUX, Hauts-de-Seine **Votre rôle et vos missions**: Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress....
-
Customer Success Manager France
Il y a 7 mois
Puteaux, France HRS Group Temps plein**HRS AS A COMPANY** HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting...
-
Customer Care Manager
Il y a 7 mois
Puteaux, France LeCab Temps pleinLeCab est une startup en pleine expansion qui a pour mission d’offrir la meilleure expérience utilisateur VTC du marché. **Comment ?** - En assurant un service **premium** : ponctualité, disponibilité et qualité sont les maîtres mots de nos opérations ; - En adaptant notre offre à tout type de demandes : grâce à notre **technologie** innovante,...
-
Customer Care Manager
Il y a 7 mois
Puteaux, France LeCab Temps pleinLeCab est une startup en pleine expansion qui a pour mission d’offrir la meilleure expérience utilisateur VTC du marché. **Comment ?** - En assurant un service **premium** : ponctualité, disponibilité et qualité sont les maîtres mots de nos opérations ; - En adaptant notre offre à tout type de demandes : grâce à notre **technologie** innovante,...
-
Customer Care Manager
Il y a 7 mois
Puteaux, France LeCab Temps pleinLeCab est une startup en pleine expansion qui a pour mission d’offrir la meilleure expérience utilisateur VTC du marché. **Comment ?** - En assurant un service **premium** : ponctualité, disponibilité et qualité sont les maîtres mots de nos opérations ; - En adaptant notre offre à tout type de demandes : grâce à notre **technologie** innovante,...
-
Customer Project Manager
Il y a 4 mois
Puteaux, France Econocom Temps plein**À propos de nous**: Econocom est un groupe européen, qui met en œuvre la transformation digitale des entreprises et des organisations publiques en plaçant les utilisateurs finaux au coeur de chaque projet. Première Entreprise Générale du Digital en Europe, le groupe Econocom conçoit, finance et facilite la transformation digitale des grandes...
-
Manager - Digital Customer - Cdi (H/F)
il y a 1 mois
Puteaux, France Wavestone Temps plein**DESCRIPTION DE L'ENTREPRISE** Wavestone est un cabinet de conseil, qui a pour mission d'accompagner les entreprises et organisations dans leurs transformations stratégiques dans un monde en constante évolution, avec l'ambition de générer des impacts positifs et durables pour toutes ses parties prenantes. Forts de plus de 5 500 collaborateurs...
-
Customer Delivery
Il y a 7 mois
Puteaux, France Econocom Products & Solutions Temps pleinPremière Entreprise Générale du Digital en Europe, le groupe Econocom conçoit, finance et facilite la transformation digitale des grandes entreprises et des organisations publiques. En tant qu’Entrepreneur du Numérique Responsable, nous apportons à nos clients et à leurs utilisateurs des solutions digitales efficaces et responsables pour générer...
-
Customer Success Manager
Il y a 7 mois
Puteaux, France Vialink Temps plein**Qui sommes-nous ?**: **La mission de VIALINK : simplifier et fiabiliser les parcours digitaux de nos clients.** Plus précisément, on sécurise et automatise les moments critiques du parcours clients tels que l’entrée en relation, la connaissance client et la contractualisation. Scale-up dans la RegTech et FinTech, VIALINK est un éditeur de...
-
Customer Success Manager
Il y a 7 mois
Puteaux, France Vialink Temps plein**Qui sommes-nous ?**: **La mission de VIALINK : simplifier et fiabiliser les parcours digitaux de nos clients.** Plus précisément, on sécurise et automatise les moments critiques du parcours clients tels que l’entrée en relation, la connaissance client et la contractualisation. Scale-up dans la RegTech et FinTech, VIALINK est un éditeur de...
-
Customer Success Manager
Il y a 7 mois
Puteaux, France Vialink Temps plein**Qui sommes-nous ?**: **La mission de VIALINK : simplifier et fiabiliser les parcours digitaux de nos clients.** Plus précisément, on sécurise et automatise les moments critiques du parcours clients tels que l’entrée en relation, la connaissance client et la contractualisation. Scale-up dans la RegTech et FinTech, VIALINK est un éditeur de...
-
Stage Customer Success Manager
il y a 6 jours
Puteaux, France DATASCIENTEST Temps plein**LE POSTE** Le rôle de notre Customer Success est de fournir la meilleure expérience client à nos utilisateurs et de veiller à ce que toutes les questions obtiennent une réponse de qualité le plus rapidement possible. Le.la Customer Success sera le.la premier.e point de contact de tous les apprenants en formation pour toutes leurs demandes et...
-
Stage Customer Success Manager
Il y a 7 mois
Puteaux, France DATASCIENTEST Temps plein**LE POSTE** Le rôle de notre Customer Success est de fournir la meilleure expérience client à nos utilisateurs et de veiller à ce que toutes les questions obtiennent une réponse de qualité le plus rapidement possible. Le.la Customer Success sera le.la premier.e point de contact de tous les apprenants en formation pour toutes leurs demandes et...
-
Stage Customer Success Manager
il y a 2 semaines
Puteaux, France DATASCIENTEST Temps plein**LE POSTE** Le rôle de notre Customer Success est de fournir la meilleure expérience client à nos utilisateurs et de veiller à ce que toutes les questions obtiennent une réponse de qualité le plus rapidement possible. Le.la Customer Success sera le.la premier.e point de contact de tous les apprenants en formation pour toutes leurs demandes et...
-
Customer Success Manager
Il y a 5 mois
Puteaux, France LeCab Temps pleinLeCab est une start-up en pleine expansion qui a pour mission d’offrir la meilleure expérience utilisateur VTC du marché. **Comment ?** - En assurant un service **premium** : ponctualité, disponibilité et qualité sont les maîtres mots de nos opérations ; - En adaptant notre offre à tout type de demandes : grâce à notre **technologie** innovante,...
-
Sustainability Project Manager – Entity engagement
il y a 3 jours
Puteaux, France AXA Temps pleinWhatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of...
-
Customs Relations and Accounting Advisor
il y a 2 semaines
Puteaux, France Shell Temps pleinThe Shell Group has been present in France since 1919. Shell France, a subsidiary of Shell plc and currently based in Puteaux, markets petroleum products and services: automotive and aviation fuels and biofuels, lubricants, bitumen and mobility cards. It has 85 service stations on motorways and expressways as well as a lubricant factory in Nanterre. The...
-
Customer Support Engineer
il y a 1 mois
Puteaux, France Signaturit Group Temps plein**About Us**: Signaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your...
